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Director of Strategic Partnerships
2 months ago
We are seeking an experienced and results-driven professional to lead our Partner Services team as the Head of Partner Service. This is a critical role that requires a strategic thinker with exceptional leadership and management skills.
Key Responsibilities:- Team Leadership: Lead and manage a high-performing team to achieve exceptional service standards, drive continuous improvement, and manage a broad range of functions.
- Compliance and Risk Management: Ensure compliance with industry regulations and business standards through effective policies and procedures.
- Customer Service: Maintain high customer service standards, addressing issues to enhance satisfaction and deliver against service standards, key performance indicators, and metrics.
- Financial Management: Manage the annual budget for the services and drive financial growth through strategic planning and resource allocation.
- Key Performance Indicators: Successful delivery of partner services metrics, improved customer experience through reduced failure demand, compliance with regulatory timeframes for transfers and terminations, consistent quality of outcomes against agreed metrics, effective dispute and complaint resolution, and staff motivation, development, succession planning, and appraisal.
About Us: Openwork is a leading wealth management firm in the UK, providing exceptional support to our financial advisers and enabling them to deliver the best possible service to clients. We pride ourselves on building long-lasting, professional client relationships and delivering up-to-date advice to our clients.
