Housing Benefit Advisor
15 hours ago
We are seeking an experienced Housing Benefit Advisor to join our team as an interim Income Officer. This is a unique opportunity to work with a leading housing provider and contribute to delivering exceptional service to their communities. As an Income Officer, you will play a critical role in managing income collection and providing expert advice on welfare benefits.
About the Position
This 12-month contract will involve working closely with the Financial Wellbeing Team to support tenants in sustaining their tenancies. You will be responsible for proactively managing income collection, communicating with customers regarding rent accounts and arrears, and collaborating with managing agents and local authorities to ensure a consistent service. Your expertise in court procedures and ability to provide expert advice on welfare benefits will be highly valued in this role.
Key Responsibilities:
1. Manage income collection for various tenure types within a designated patch while providing outstanding customer care.
2. Communicate with customers via phone and email regarding rent accounts and arrears. Negotiate payment arrangements and manage rent arrears cases effectively.
3. Collaborate with the Financial Wellbeing Team to support tenants in sustaining their tenancies. Prepare and present casework for court hearings, representing the organisation as required.
4. Work closely with managing agents and local authorities to ensure a consistent and efficient service. Provide expert advice on welfare benefits, Universal Credit, Housing Benefit, and liaise with agencies like CAB.
5. Develop and maintain relationships with stakeholders, including customers, managing agents, and local authorities.
Requirements:
- Proven experience as an Income Officer or in debt recovery roles
- Strong understanding of arrears recovery, welfare benefits, and court procedures
- Excellent communication and negotiation skills
- Full valid UK driving licence and access to a vehicle
Estimated Salary
The estimated salary for this role is £30,000 - £35,000 per annum, based on experience.
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