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Customer Service Representative
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WPA is a leading health insurance company based in Taunton, Somerset. We're committed to delivering exceptional customer service and have been recognized as the Which? Recommended Provider for Private Medical Insurance for two consecutive years.
Job SummaryWe're seeking a highly motivated and customer-focused individual to join our Claims Team. As a Customer Service Advisor, you'll play a key role in providing enhanced customer service throughout the claiming journey, working closely with the Clinical Team and Customer Helpdesk.
Key Responsibilities- Handle claim queries from customers, medical reports, and medical records
- Review detailed information related to underwriting and provide one-to-one case management
We offer a competitive starting salary, with opportunities for progression. You'll also be eligible for a non-contractual bonus, paid in December. Our comprehensive benefits package includes private medical insurance, a cash plan, and remote GP services. We're committed to supporting your health and wellbeing, with access to a range of benefits, including additional leave, company events, and a cycle-to-work scheme.
About YouWe're looking for someone who is passionate about delivering exceptional customer service. You'll need to have previous experience in this field, be confident, and have excellent communication skills. You'll also need to be comfortable working independently, but thrive as part of a team.
How to ApplyIf you're a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application. We're happy to discuss any additional support you may need during the application process.
