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IT Support Assistant

1 month ago

Glasgow, Glasgow City, United Kingdom QA Full time
Job Title: IT Support Apprentice

Victim Support Scotland is a leading charity helping victims, witnesses, and their families affected by crime across Scotland. We provide information, practical help, emotional support, and guidance through the criminal justice system, with specialist services for specific crimes like murder, terrorism, rape, domestic violence, and hate crime.

As a member of the Digital Services and IT Team, reporting to the Head of Digital Services/IT, you'll assist with routine development, IT administration, and support tasks. This will allow Digital and IT Officers to focus on system improvements and collaboration projects, enhancing VSS processes through SharePoint automation. Your role aims to improve the overall digital experience for users.

Key Responsibilities:
  • Provide technical support as needed across various tasks
  • Handle routine IT administration, including monitoring and maintenance of systems
  • Gather requirements for system changes or new systems, ensuring seamless integration
  • Build relationships and promote IT services within VSS, fostering a collaborative environment
  • Assist with managing and monitoring the O365 environment, ensuring optimal performance
  • Document change control processes, including risks and contingency plans, to ensure business continuity
  • Liaise with the Service Desk to escalate issues, ensuring timely resolution
  • Monitor and improve areas of responsibility, driving process efficiency
  • Help manage software licenses, ensuring compliance and cost-effectiveness
  • Support cyber security tasks and system alert monitoring, protecting VSS assets
  • Update the IT Hub and maintain the Asset Register, ensuring accurate inventory
  • Assist with service transitions and post-go live support, ensuring smooth handovers
  • Ensure Windows devices and mobile phones are up to date, maintaining a secure environment
  • Gather monthly KPIs for IT reporting, providing valuable insights
  • Update the IT calendar for key dates, ensuring timely reminders
  • Support data gathering for management reports, informing business decisions
  • Help assess external technology partners, ensuring alignment with VSS goals
  • Assist with project documentation, capturing knowledge and best practices
Requirements:
  • Team player with excellent communication skills
  • Analytical mindset with a willingness to learn
  • Technical knowledge with a focus on IT infrastructure and systems
  • HNC or equivalent qualification in a relevant field
Benefits:
  • Comprehensive learning and development opportunities
  • Health cash plan – dental care, physio
  • Discount on retail and gym
Future Prospects:

90% of QA apprentices secure permanent employment after completing this apprenticeship, exceeding the national average.

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one-to-one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training, and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day-to-day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.