IT Support Assistant

3 weeks ago


Glasgow, Glasgow City, United Kingdom QA Full time
Job Title: IT Support Apprentice

Victim Support Scotland is a leading charity helping victims, witnesses, and their families affected by crime across Scotland. We provide information, practical help, emotional support, and guidance through the criminal justice system, with specialist services for specific crimes like murder, terrorism, rape, domestic violence, and hate crime.

As a member of the Digital Services and IT Team, reporting to the Head of Digital Services/IT, you'll assist with routine development, IT administration, and support tasks. This will allow Digital and IT Officers to focus on system improvements and collaboration projects, enhancing VSS processes through SharePoint automation. Your role aims to improve the overall digital experience for users.

Key Responsibilities:
  • Provide technical support as needed across various tasks
  • Handle routine IT administration and maintenance
  • Gather requirements for system changes or new systems
  • Build relationships and promote IT services within VSS
  • Assist with managing and monitoring the O365 environment
  • Document change control processes, including risks and contingency plans
  • Liaise with the Service Desk to escalate issues
  • Monitor and improve areas of responsibility
  • Help manage software licenses
  • Support cyber security tasks and system alert monitoring
  • Update the IT Hub and maintain the Asset Register
  • Assist with service transitions and post-go live support
  • Ensure Windows devices and mobile phones are up to date
  • Gather monthly KPIs for IT reporting
  • Update the IT calendar for key dates
  • Support data gathering for management reports
  • Help assess external technology partners
  • Assist with project documentation
Requirements:
  • Team player with excellent communication skills
  • Analytical and willing to learn
  • Technical knowledge and HNC or equivalent qualification
Benefits:
  • Comprehensive learning and development opportunities
  • Health cash plan – dental care, physio
  • Discount on retail and gym
Future Prospects:

90% of QA apprentices secure permanent employment after completing this vocational apprenticeship, which is 20% higher than the national average.



  • Glasgow, Glasgow City, United Kingdom Randstad Student Support Full time

    Job Title: Practical Support AssistantRandstad Student & Worker Support is seeking a reliable and committed Practical Support Assistant to support a student studying at the University of Glasgow.Job Summary:This is a part-time role that requires providing practical support to a student with disabilities. The support will be based at both Cochno Farm and on...


  • Glasgow, Glasgow City, United Kingdom Randstad Student Support Full time

    Randstad Student & Worker Support are seeking a reliable and committed Support Assistant to support a student studying at the University of Glasgow.The student requires support with navigating around the campus and farm, opening doors, getting over door steps, and getting over ramps. The Support Assistant will also attend lectures and seminars and assist the...


  • Glasgow, Glasgow City, United Kingdom Randstad Student Support Full time

    Randstad Student & Worker Support are seeking a reliable and committed Support Assistant to provide practical help to a student studying at the University of Glasgow.The successful candidate will support the student with daily tasks, such as navigating around the campus and farm, opening doors, and getting over doorsteps and ramps. They may also attend...


  • Glasgow, Glasgow City, United Kingdom Be-IT Resourcing Full time

    Job Title: DevOps Support EngineerWe are seeking a highly skilled DevOps Support Engineer to join our team. As a DevOps Support Engineer, you will be responsible for providing technical support and assistance to our customers, ensuring that their systems and applications are running smoothly and efficiently.Key Responsibilities:Provide technical support and...


  • Glasgow, Glasgow City, United Kingdom Be-IT Resourcing Full time

    Job Title: DevOps Support EngineerWe are seeking a highly skilled DevOps Support Engineer to join our team. As a DevOps Support Engineer, you will be responsible for providing technical support and assistance to our customers, ensuring that their systems and applications are running smoothly and efficiently.Key Responsibilities:Provide technical support and...


  • Glasgow, Glasgow City, United Kingdom Randstad Student Support Full time

    Support Students to ThriveRandstad Student Support is seeking dedicated Specialist Mentors to assist students with disabilities or mental health conditions in their academic journey. As a Specialist Mentor, you will provide personalized support to help students overcome challenges and reach their full potential.Key Responsibilities:Assist students with...


  • Glasgow, Glasgow City, United Kingdom Verelogic IT Recruitment Full time

    Job Title: Distributed Field Support EngineerLocation: Glasgow and surrounding areasSalary: CompetitiveJob SummaryWe are seeking a skilled Distributed Field Support Engineer to join our team at Verelogic IT Recruitment. As a key member of our support team, you will be responsible for providing technical assistance to our clients across various locations.Key...


  • Glasgow, Glasgow City, United Kingdom Verelogic IT Recruitment Full time

    Job Title: Distributed Field Support EngineerLocation: Glasgow and surrounding areasSalary: CompetitiveJob SummaryWe are seeking a skilled Distributed Field Support Engineer to join our team at Verelogic IT Recruitment. As a key member of our support team, you will be responsible for providing technical assistance to our clients across various locations.Key...


  • Glasgow, Glasgow City, United Kingdom Randstad Student Support Full time

    About the Role:We are seeking a highly motivated and reliable Support Specialist to join our team at the University of Glasgow. As a Support Specialist, you will be working closely with a student studying Veterinary Medicine, providing essential support and assistance to ensure their success in their program.Key Responsibilities:Providing academic support...


  • Glasgow, Glasgow City, United Kingdom Randstad Student Support Full time

    Empower University Students to ThriveRandstad Student Support is seeking dedicated professionals to assist students with disabilities or mental health conditions in Glasgow. As a Specialist Mentor, you will provide personalized support to help students overcome academic challenges and achieve success.Key Responsibilities:Help students develop organization...


  • Glasgow, Glasgow City, United Kingdom Randstad Student Support Full time

    Role OverviewRandstad Student Support is seeking an experienced Academic Support Specialist to provide personalized learning support to students with specific learning difficulties (SpLDs) in Glasgow.Key ResponsibilitiesDevelop and implement individual learning plans to foster independence and effective learning strategiesBuild on students' strengths and...


  • Glasgow, Glasgow City, United Kingdom Randstad Student Support Full time

    Empower university students to thrive academically with Randstad Student Support. As a Specialist Mentor, you'll provide personalized support to students with disabilities or mental health conditions in Glasgow.Key Responsibilities:Develop organization and time management strategies with studentsBreak down tasks to meet deadlinesHelp students balance study...


  • Glasgow, Glasgow City, United Kingdom Randstad Student Support Full time

    Are you passionate about supporting university students with autism?Randstad Student Support is seeking a dedicated Specialist Autism Mentor in Glasgow to provide one-on-one guidance and support to students with autism.As a trusted advisor, you will help students build confidence, develop essential skills, and navigate academic challenges.Your...


  • Glasgow, Glasgow City, United Kingdom Randstad Student Support Full time

    Role OverviewRandstad Student Support is seeking an experienced Academic Support Specialist to provide personalized learning support to students with specific learning difficulties (SpLDs) in Glasgow.This hybrid role requires flexibility for both in-person and online sessions, tailored to student preferences.Key ResponsibilitiesDeveloping individual learning...


  • Glasgow, Glasgow City, United Kingdom Randstad Student Support Full time

    Empower University Students to ThriveRandstad Student Support is seeking dedicated Specialist Mentors to assist students with disabilities or mental health conditions in Glasgow. As a Specialist Mentor, you will provide personalized support to help students overcome academic challenges and achieve success.Key Responsibilities:Help students develop...


  • Glasgow, Glasgow City, United Kingdom Randstad Student Support Full time

    Empower University Students to ThriveRandstad Student Support is seeking dedicated Specialist Mentors to assist students with disabilities or mental health conditions in Glasgow. As a Specialist Mentor, you will provide personalized support to help students overcome academic challenges and achieve success.Key Responsibilities:Help students develop...


  • Glasgow, Glasgow City, United Kingdom Randstad Student Support Full time

    Randstad Student Support is looking for dedicated Specialist Autism Mentors in Glasgow to assist students with autism. In this impactful role, you'll provide one-on-one guidance, helping them navigate academic challenges and reach their potential.About the RoleAs a Specialist Autism Mentor, you will work closely with students who require additional support....

  • IT Support Assistant

    4 weeks ago


    Glasgow, Glasgow City, United Kingdom QA Full time

    Job Title: IT Support ApprenticeVictim Support Scotland is a leading charity helping victims, witnesses, and their families affected by crime across Scotland. We provide information, practical help, emotional support, and guidance through the criminal justice system, with specialist services for specific crimes like murder, terrorism, rape, domestic...

  • IT Support Assistant

    4 weeks ago


    Glasgow, Glasgow City, United Kingdom QA Full time

    Job Title: IT Support ApprenticeVictim Support Scotland is a leading charity helping victims, witnesses, and their families affected by crime across Scotland. We provide information, practical help, emotional support, and guidance through the criminal justice system, with specialist services for specific crimes like murder, terrorism, rape, domestic...


  • Glasgow, Glasgow City, United Kingdom Be-IT Resourcing Full time

    DevOps Support EngineerWe are seeking a highly skilled DevOps Support Engineer to join our team. As a trusted partner for thousands of scientists globally, we empower them to securely manage, retrieve, and share their research data.Key Responsibilities:Be the primary point of contact for the helpdesk, managing a wide range of user queries and technical...