Customer Service Consultant Specialist
22 hours ago
We are seeking a dedicated and experienced Customer Service Consultant to join our client's dynamic team.
About the RoleAs a Customer Service Consultant, you will play a key role in providing outstanding customer service to both internal and external stakeholders. You will be responsible for managing inbound and outbound calls, driving pipeline chasing from full application to completion, and ensuring that all enquiries are dealt with promptly and efficiently.
Key Responsibilities- Deliver a consistently high quality of customer service to both external and internal customers.
- Manage inbound and outbound calls.
- Drive pipeline chasing from full application to completion.
- Assess applications and post-offer documents.
- Manage escalation calls from intermediaries and solicitors.
- Collaborate with legal professionals on complex policy decisions.
- Identify and escalate any potentially fraudulent activity.
A competitive base salary of £24,000 - £25,000 (dependent on experience) is offered, along with a discretionary annual bonus opportunity of up to 12.5%. You will also receive 28 days annual leave plus bank holidays, a contributory pension scheme, life assurance, group income protection, access to private medical insurance and medical cash plan, and additional benefits such as hybrid working, cycle purchase scheme, technology purchase scheme, and more.
If you have a passion for customer service and enjoy working in a collaborative environment, this role may be perfect for you. Our client values their employees and promotes diversity, equity, and inclusion.
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