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Service Delivery Assistant
1 month ago
We are seeking a highly motivated and customer-focused individual to join our team as a Service Delivery Assistant. As a key member of our station team, you will play a vital role in ensuring the smooth operation of our trains and providing exceptional customer service to our passengers.
Key Responsibilities- Provide outstanding customer service and assistance to passengers
- Ensure safe and timely train dispatch
- Provide helpful information and assistance to customers
- Prioritize the safety of customers, colleagues, and visitors
- Keep the station clean and secure
- Collaborate with teams to provide real-time information during disruptions
- Enhance customer security through strong visibility within the station
- A strong team player with excellent communication and basic numeracy skills
- Computer literate and comfortable using apps
You will need to be able to work shifts including weekends and bank holidays. You will need to be available to work from 05:30 – 00:45 Monday – Sunday. Working a roster that averages 35 hours over 6 weeks.
What to Expect- After submitting your application, you'll complete an online assessment
- Shortlisted candidates will be invited for a competency-based interview
- Successful applicants will need to pass a medical assessment, including a color vision test and drug and alcohol screening, as well as a Basic DBS check
- Full training will be provided, including a 3-week training programme in Swindon
- Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts
- Lifestyle: Costco membership, bike scheme, retail discounts
- Financial: Pension, share-saving schemes, payroll giving
- Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel
We value our differences and strive to create an inclusive environment for all our colleagues and customers. We celebrate diversity of thought and encourage progressive ways of working.
