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Front of House Manager
1 month ago
Join Layered Reality, a pioneer in immersive entertainment, as a FOH & Bar Manager at The Gunpowder Plot: A Tower of London Immersive Experience. This dynamic role encompasses a wide array of responsibilities, ensuring every day brings new challenges and opportunities.
Key Responsibilities:- Manage FOH and Bar operations, ensuring exceptional customer service and driving sales across the venue.
- Lead a team of FOH and Bar staff, providing coaching and training to ensure they excel in their roles.
- Coordinate team schedules for optimal productivity and ensure compliance with Health & Safety and Food Hygiene standards.
- Develop and implement sales initiatives, upsell products, and enhance the overall guest experience.
- Manage inventory, ordering supplies, and maintain a positive work environment.
- Minimum 3 years' experience in customer service or hospitality management.
- Excellent communication and leadership skills, with a positive attitude and commitment to delivering exceptional customer service.
- Impeccable attention to detail and the ability to multitask efficiently in a fast-paced environment.
- Strong organisational skills and the capability to create and maintain a positive work environment.
- Ability to develop and maintain strong working relationships with suppliers and partners.
- Fun working environment.
- Company social events.
- Discounted food, drinks, and theatre tickets.
- A day off for your LR birthday.
- 23 days holiday plus Bank Holidays.
- Additional holiday day for each year of completed service.
Apply now and join our team of passionate individuals who are dedicated to creating unforgettable immersive experiences.