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Front of House Manager

1 month ago


United Kingdom Layered Reality Full time
Job Title: FOH & Bar Manager

Join Layered Reality, a pioneer in immersive entertainment, as a FOH & Bar Manager at The Gunpowder Plot: A Tower of London Immersive Experience. This dynamic role encompasses a wide array of responsibilities, ensuring every day brings new challenges and opportunities.

Key Responsibilities:
  • Manage FOH and Bar operations, ensuring exceptional customer service and driving sales across the venue.
  • Lead a team of FOH and Bar staff, providing coaching and training to ensure they excel in their roles.
  • Coordinate team schedules for optimal productivity and ensure compliance with Health & Safety and Food Hygiene standards.
  • Develop and implement sales initiatives, upsell products, and enhance the overall guest experience.
  • Manage inventory, ordering supplies, and maintain a positive work environment.
Requirements:
  • Minimum 3 years' experience in customer service or hospitality management.
  • Excellent communication and leadership skills, with a positive attitude and commitment to delivering exceptional customer service.
  • Impeccable attention to detail and the ability to multitask efficiently in a fast-paced environment.
  • Strong organisational skills and the capability to create and maintain a positive work environment.
  • Ability to develop and maintain strong working relationships with suppliers and partners.
Benefits:
  • Fun working environment.
  • Company social events.
  • Discounted food, drinks, and theatre tickets.
  • A day off for your LR birthday.
  • 23 days holiday plus Bank Holidays.
  • Additional holiday day for each year of completed service.

Apply now and join our team of passionate individuals who are dedicated to creating unforgettable immersive experiences.