Equity Swaps Trade Support Specialist

3 days ago


London, Greater London, United Kingdom Citigroup Global Markets Limited Full time
About the Role

Citigroup Global Markets Limited is seeking a highly skilled Equity Swaps Trade Support Specialist to join our team. In this role, you will be responsible for providing first-class operational client support, trade & trade lifecycle event exception management, and root cause analysis of exceptions to drive both platform and behavioral improvements.

Key Responsibilities:

  • Main point of contact for client operational queries
  • Overseeing the clients' cashflow lifecycle, affirm economics with customers, and exception handling root causes that cause discrepancies
  • Management of client trade activity, liaising with the Desk and Clients to resolve any issues
  • Contribute to the development of new techniques for the trade lifecycle and improve processes and workflows
  • Driving initiatives to reduce Manual Touch Points (MTPs) and in turn improve the overall affirmation/settlement rates
  • Contribute to bank change projects and offer advanced solutions and resolve complex trade flow problems
  • Helping to maintain a culture and environment where processes, risks, and controls are continually monitored, and potential risks escalated on a timely basis

Requirements:

  • Relevant degree or equivalent work and industry experience
  • Energetic, flexible, collaborative, and proactive; a leader who can positively add sound product knowledge experience
  • Strong, influential communicator who is articulate and concise
  • Strong risk management and control mindset
  • Self-reliant, good problem solver, results-oriented
  • Ability to establish and build trust with professionals throughout the business


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