Equity Swaps Trade Support Specialist
3 days ago
Citigroup Global Markets Limited is seeking a highly skilled Equity Swaps Trade Support Specialist to join our team. In this role, you will be responsible for providing first-class operational client support, trade & trade lifecycle event exception management, and root cause analysis of exceptions to drive both platform and behavioral improvements.
Key Responsibilities:
- Main point of contact for client operational queries
- Overseeing the clients' cashflow lifecycle, affirm economics with customers, and exception handling root causes that cause discrepancies
- Management of client trade activity, liaising with the Desk and Clients to resolve any issues
- Contribute to the development of new techniques for the trade lifecycle and improve processes and workflows
- Driving initiatives to reduce Manual Touch Points (MTPs) and in turn improve the overall affirmation/settlement rates
- Contribute to bank change projects and offer advanced solutions and resolve complex trade flow problems
- Helping to maintain a culture and environment where processes, risks, and controls are continually monitored, and potential risks escalated on a timely basis
Requirements:
- Relevant degree or equivalent work and industry experience
- Energetic, flexible, collaborative, and proactive; a leader who can positively add sound product knowledge experience
- Strong, influential communicator who is articulate and concise
- Strong risk management and control mindset
- Self-reliant, good problem solver, results-oriented
- Ability to establish and build trust with professionals throughout the business
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