Senior UX Researcher

4 weeks ago


Brighton, Brighton and Hove, United Kingdom American Express Full time

Customer Experience Insights Role

At American Express, we're committed to delivering exceptional customer experiences across all our digital channels. As a Senior UX Researcher on our Customer Experience Insights team, you'll play a key role in helping us achieve this goal.

As a customer-centric organization, we're passionate about understanding our customers' needs and preferences. Our team uses a variety of research methods, including surveys, to gather insights that inform our product development and design decisions.

In this role, you'll be responsible for leading customer survey research, analyzing data, and providing actionable recommendations to our product and design teams. You'll work closely with stakeholders across the organization to ensure that our research findings are integrated into our product roadmap.

We're looking for a highly skilled and experienced UX researcher who can help us drive customer-centric design solutions. If you have a passion for customer experience, a strong research background, and excellent communication skills, we'd love to hear from you.

Key Responsibilities

  • Lead customer survey research projects, including designing surveys, analyzing data, and providing recommendations to product and design teams
  • Work closely with stakeholders across the organization to ensure that research findings are integrated into the product roadmap
  • Develop and maintain relationships with product owners, designers, and other stakeholders to ensure that research is aligned with business objectives
  • Stay up-to-date with industry trends and best practices in customer experience research
  • Collaborate with other teams, such as product and design, to ensure that research findings are incorporated into product development

Requirements

  • 2+ years of experience in customer experience research, preferably in a digital environment
  • Expert knowledge of quantitative and qualitative research methods, including surveys and data analysis
  • Strong communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels
  • Ability to analyze complex data sets and provide actionable recommendations
  • Experience working with product owners, designers, and other stakeholders to ensure that research is aligned with business objectives

What We Offer

We offer a competitive salary, bonus incentives, and a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan. We also offer flexible working arrangements, including hybrid, onsite, or virtual work options, depending on the role and business need.

At American Express, we're committed to creating a diverse and inclusive work environment that supports the well-being of our colleagues and their loved ones. We offer a range of benefits and programs that promote physical, financial, and mental well-being, including access to on-site wellness centers, free counseling support, and career development opportunities.


  • Senior UX Researcher

    2 weeks ago


    Brighton, Brighton and Hove, United Kingdom American Express Full time

    A Career of Impact at American ExpressAs a Senior UX Researcher on the Enterprise Design and Research (EDR) team, you will play a key role in shaping the customer experience at American Express.With a focus on digital channels, you will lead customer survey research, uncover user needs, and develop data-driven insights to inform design solutions.Join a team...

  • Senior UX Researcher

    3 weeks ago


    Brighton, Brighton and Hove, United Kingdom American Express Full time

    Senior UX Researcher - Customer Experience InsightsWe're seeking a seasoned Senior UX Researcher to join our Customer Experience Insights team at American Express. As a key member of this team, you'll play a vital role in driving customer-centric design culture and informing product development through user research and data analysis.About the RoleThis is a...

  • Senior UX Researcher

    4 weeks ago


    Brighton, Brighton and Hove, United Kingdom American Express Full time

    Customer Experience Insights RoleAt American Express, we're committed to delivering exceptional customer experiences. As a Senior UX Researcher on our Customer Experience Insights team, you'll play a critical role in shaping our digital products and services to meet the evolving needs of our Card Members.With a focus on customer-centric design, you'll lead...

  • Senior UX Researcher

    2 weeks ago


    Brighton, Brighton and Hove, United Kingdom American Express Full time

    About the RoleImagine a workplace where collaboration and innovation thrive.As a Senior UX Researcher on the Enterprise Design and Research team at American Express, you will play a key role in shaping the company's customer experience strategy. Your expertise in research methods and analytical skills will drive the development of data-driven solutions that...

  • Senior UX Designer

    6 days ago


    Brighton, Brighton and Hove, United Kingdom Media Molecule Full time

    At Media Molecule, we're a multi-award-winning game developer and part of the PlayStation Studios family. We've created groundbreaking games like LittleBigPlanet, Tearaway, and Dreams. As a Principal UI/UX Designer, you'll join us on a 12-month contract in our newly refurbished studio in central Guildford.About the RoleYou'll report to the Associate Design...

  • UX Design Specialist

    4 weeks ago


    Brighton, Brighton and Hove, United Kingdom RocketMill Full time

    UX Design SpecialistAt RocketMill, we're seeking a skilled UX Design Specialist to join our multidisciplinary team. As a UX Design Specialist, you will play a key role in creating best-in-class online experiences that engage and delight our clients' customers.Your responsibilities will include working collaboratively across the design process from ideation...

  • UX Designer

    4 weeks ago


    Brighton, Brighton and Hove, United Kingdom RocketMill Full time

    About the RoleWe are seeking a talented User Experience Design Specialist to join our UX/CRO team at RocketMill. As a UX Designer, you will play a key role in creating best-in-class online experiences that engage and delight our clients' customers.Key ResponsibilitiesWork collaboratively across the design process from ideation to high-fidelity prototyping,...

  • UX Design Specialist

    4 weeks ago


    Brighton, Brighton and Hove, United Kingdom RocketMill Full time

    Role OverviewAs a UX Design Specialist at RocketMill, you will be responsible for creating innovative and user-friendly digital experiences that meet the needs of our clients and their customers. This is a dynamic role that combines design skills and technical know-how, requiring a strong understanding of user-centred design principles and a keen interest in...

  • UX Designer

    3 weeks ago


    Brighton, Brighton and Hove, United Kingdom 2K Full time

    About the RoleWe are seeking a talented UX Designer to join our team. As a UX Designer at our company, you will be responsible for crafting engaging digital experiences that meet the needs of our customers.Key ResponsibilitiesConduct user research to understand customer needs and behaviorsDevelop wireframes and prototypes to visualize design...


  • Brighton, Brighton and Hove, United Kingdom RocketMill Full time

    Job DescriptionAs a Senior CRO Manager at RocketMill, you will play a crucial role in leading our Conversion Rate Optimisation (CRO) programme. Reporting to our Head of UX and CRO, you will be responsible for ensuring that our clients receive exceptional optimisation and experimentation services.The ideal candidate will have significant experience working in...

  • Senior CRO Manager

    4 weeks ago


    Brighton, Brighton and Hove, United Kingdom RocketMill Full time

    As a Senior CRO Manager at RocketMill, you will be responsible for leading the CRO programme across a portfolio of client accounts and supporting the strategic growth of the service area.You will have experience in managing a high-performing team, delivering successful programmes of work, and driving business value in an agency environment.Leveraging your...


  • Brighton, Brighton and Hove, United Kingdom RocketMill Full time

    RocketMill is seeking a skilled Senior Experience Designer to join our multidisciplinary UX/CRO team in London or Brighton. As a Senior Experience Designer, you will play a key role in creating best-in-class online experiences that engage and delight our clients' customers.About the RoleThis is a dynamic role that combines design skills and technical...


  • Brighton, Brighton and Hove, United Kingdom Epic Games Full time

    Job DescriptionEpic Games is a pioneering company in the game development industry, renowned for its innovative engine technology and award-winning games. As a Senior User Experience Innovator, you will play a pivotal role in shaping the user experience of our games and engine technology.About UsWe pride ourselves on creating a collaborative, welcoming, and...


  • Brighton, Brighton and Hove, United Kingdom AMEX Full time

    At American Express, we're committed to delivering the world's best customer experience, and we're looking for a talented Product Designer to help us achieve this goal. As a Product Designer, you'll play a key role in shaping the user experience of our Internal Servicing Portal, working closely with our Product Owners and Technology teams to redefine how we...


  • Brighton, Brighton and Hove, United Kingdom RocketMill Full time

    RocketMill seeks a highly skilled UX Designer to collaborate with our multidisciplinary UX/CRO team. As a UX Designer at RocketMill, you will be a key player in creating best-in-class online experiences that engage and delight our clients' customers. Your technical skills will be essential in rolling out UX and content changes via a CMS, while your design...


  • Brighton, Brighton and Hove, United Kingdom University Hospitals Sussex NHS Foundation Trust Full time

    About UsUniversity Hospitals Sussex NHS Foundation Trust is a leading healthcare provider in the UK, committed to delivering exceptional patient care and outcomes.Job Title: Senior Medical Oncologist Breast Colorectal Research LeaderAbout the Role:This exciting opportunity has arisen for a motivated and experienced Senior Medical Oncologist to join our team...


  • Brighton, Brighton and Hove, United Kingdom RocketMill Full time

    Company OverviewRocketMill is a dynamic digital agency that pushes the boundaries of online experiences.About the RoleWe are seeking an experienced UX designer to join our growing, multidisciplinary team in London and Brighton. This role offers a unique opportunity to work on challenging projects, collaborating with cross-functional teams and liaising with...

  • UX Content Strategist

    2 weeks ago


    Brighton, Brighton and Hove, United Kingdom UnitedUs Ltd Full time

    About the RoleAt UnitedUs Ltd, we're seeking a skilled Creative Copywriter to join our team. In this role, you will develop and protect our tone of voice, as well as create compelling content for customer marketing and internal communication.You will research emerging trends, conduct interviews, and determine a point of view for our clients that we can...


  • Brighton, Brighton and Hove, United Kingdom University Hospitals Sussex NHS Foundation Trust Full time

    About the Role\This full-time Senior Cancer Research Fellow position offers a unique chance to contribute to groundbreaking research in cancer care while developing your skills and expertise as a researcher. Working closely with our multidisciplinary team, you will have access to cutting-edge facilities and resources, enabling you to pursue innovative...


  • Brighton, Brighton and Hove, United Kingdom University of Brighton Full time

    Technical Supervisor RoleWe are seeking an experienced Technical Supervisor to join our engineering team at the University of Brighton.Main ResponsibilitiesAs a Technical Supervisor, you will provide technical support and supervision to a range of research activities within the department.Key Skills and ExperienceExperience in automotive, mechanical...