IT Support Specialist
4 weeks ago
This is an exceptional chance for a talented IT Support Engineer to advance their career within a successful tech company, working from our Brighton office.
We seek a motivated and proactive individual who can work on assigned tasks, engage with the team, and contribute to company growth.
Key Responsibilities:
- Provide expert technical support to employees, addressing hardware, software, and network issues.
- Troubleshoot and resolve IT problems efficiently, minimizing disruption to business operations.
- Maintain and update IT inventory, including hardware, software, and licenses.
- Collaborate with IT team members and external vendors to manage system installations, upgrades, and maintenance.
- Source and provision laptops and other equipment for employees as required.
- Manage software onboarding/offboarding processes and provide installation and support.
- Ensure team adherence to IT policies, including anti-virus, firewall, OS updates, and password protection.
- Oversee office IT and network management, including printers, conferencing hardware, and room booking software.
- Provide laptop support and perform minor hardware repairs.
- Manage VPN access and accounts, ensuring compliance with company policies.
- Extend IT policies and support to international offices.
- Maintain accurate documentation of IT systems, procedures, and troubleshooting steps.
Requirements:
- Strong knowledge of Windows and Mac operating systems.
- Administration of Google Workspace.
- Remote device management.
- Asset Management.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Will to learn and adapt to new technologies and tools.
Benefits:
- Competitive salary: £45,000 - £55,000 per annum.
- Fantastic office environment with snacks, drinks, and occasional breakfast.
- Flexible working hours, 4 days a week in office required.
- Opportunity for career development and growth.
- Join a high-performing, agile, and family-minded team.
- Company-provided equipment, laptop, headset, screen, chair.
About BrightLocal Ltd
- Founded in 2009, BrightLocal has grown into a powerhouse name in Local SEO and digital marketing.
- We provide invaluable insights and custom-fit services to big and small brands alike.
- We live and breathe everything Google and search engine. Our team is welcoming and talented, and we protect our company values.
- In-office entertainment includes table tennis, foosball, consoles, food & drink.
- We're a dog-friendly business, so you may see some furry friends during work hours.
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