IT Support Specialist

4 weeks ago


Brighton, Brighton and Hove, United Kingdom BrightLocal Ltd Full time
Exciting Career Opportunity at BrightLocal Ltd

This is an exceptional chance for a talented IT Support Engineer to advance their career within a successful tech company, working from our Brighton office.

We seek a motivated and proactive individual who can work on assigned tasks, engage with the team, and contribute to company growth.

Key Responsibilities:

  • Provide expert technical support to employees, addressing hardware, software, and network issues.
  • Troubleshoot and resolve IT problems efficiently, minimizing disruption to business operations.
  • Maintain and update IT inventory, including hardware, software, and licenses.
  • Collaborate with IT team members and external vendors to manage system installations, upgrades, and maintenance.
  • Source and provision laptops and other equipment for employees as required.
  • Manage software onboarding/offboarding processes and provide installation and support.
  • Ensure team adherence to IT policies, including anti-virus, firewall, OS updates, and password protection.
  • Oversee office IT and network management, including printers, conferencing hardware, and room booking software.
  • Provide laptop support and perform minor hardware repairs.
  • Manage VPN access and accounts, ensuring compliance with company policies.
  • Extend IT policies and support to international offices.
  • Maintain accurate documentation of IT systems, procedures, and troubleshooting steps.

Requirements:

  • Strong knowledge of Windows and Mac operating systems.
  • Administration of Google Workspace.
  • Remote device management.
  • Asset Management.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and interpersonal skills.
  • Ability to multitask and manage time effectively.
  • Will to learn and adapt to new technologies and tools.

Benefits:

  • Competitive salary: £45,000 - £55,000 per annum.
  • Fantastic office environment with snacks, drinks, and occasional breakfast.
  • Flexible working hours, 4 days a week in office required.
  • Opportunity for career development and growth.
  • Join a high-performing, agile, and family-minded team.
  • Company-provided equipment, laptop, headset, screen, chair.

About BrightLocal Ltd

  • Founded in 2009, BrightLocal has grown into a powerhouse name in Local SEO and digital marketing.
  • We provide invaluable insights and custom-fit services to big and small brands alike.
  • We live and breathe everything Google and search engine. Our team is welcoming and talented, and we protect our company values.
  • In-office entertainment includes table tennis, foosball, consoles, food & drink.
  • We're a dog-friendly business, so you may see some furry friends during work hours.


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