Medical Secretary

11 hours ago

Leeds, Leeds, United Kingdom Spire Healthcare Full time

Medical Secretary Role

We are seeking an experienced Medical Secretary to join our team at Spire Methley Park Hospital. As a Medical Secretary, you will provide a high-quality secretarial service to our valued Consultants, supporting them in providing excellent patient care.

Key Responsibilities:

  • Provide an efficient secretarial service to all Consultants, including typing clinic notes and letters, and managing correspondence.
  • Answer patient queries, using tact and diplomacy when dealing with sensitive issues.
  • Liaise with Consultants and their secretaries to resolve patient queries and complaints in a timely manner.
  • Be responsible for handling all clinic correspondence, telephone calls, and queries for at least six Consultants, displaying a high level of accuracy, presentation, and attention to detail.
  • Communicate effectively with GP surgeries, other healthcare professionals, and external agencies.
  • Provide copy clinic letters when needed, and order Consultants' paper and office stationery.
  • Log all incoming clinic/theatre typing, insurance claim forms, and DWP forms, and distribute them appropriately.
  • Assist in the training of new and trainee Medical Secretaries, and undergo mandatory training as required.
  • Ensure consistent provision of service during holiday/sickness periods, by providing adequate cover of private typing.
  • Contribute to the development of departmental procedures, and familiarise yourself with company policies and procedures.
  • Deliver exemplary customer service to all users of the service, including Consultants, patients, and co-workers.

Requirements:

  • Good standard of education.
  • Excellent communication skills.
  • Professional telephone manner.
  • A good knowledge of medical, anatomical, and physiological terminology.
  • Knowledge of IT systems.
  • RSA level II or equivalent.

Benefits:

We offer a competitive salary, comprehensive benefits package, and a range of perks, including:

  • 35 days annual leave inclusive of bank holidays.
  • Employer and employee contributory pension with flexible retirement options.
  • 'Spire for you' reward platform - discount and cashback for over 1000 retailers.
  • Private medical insurance.
  • Life assurance.
  • Free car park.
  • Free DBS.
  • Free uniform.

About Us:

We are proud of our heritage in private healthcare and our values as an organisation:

  • Driving clinical excellence.
  • Doing the right thing.
  • Caring is our passion.
  • Keeping it simple.
  • Delivering on our promises.
  • Succeeding and celebrating together.

Our people are our difference; it's their dedication, warmth, and pursuit of excellence that sets Spire Healthcare apart.

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