Contact Centre Representative
2 days ago
Overview
The Royal Mint is seeking a highly skilled Contact Centre Representative to join its team in Llantrisant, CF72 8YT. As a key member of our contact centre team, you will play a vital role in delivering exceptional customer experiences.
Job Description
You will be responsible for handling customer inquiries and complaints across various channels, including social media, email, and phone. Your primary objective will be to resolve issues efficiently and provide outstanding service to our customers.
Key Responsibilities
- Manage customer interactions across multiple channels.
- Solve complex problems and provide creative solutions.
- Work collaboratively with internal teams to achieve business objectives.
Requirements
To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. A competitive salary of £26,430 per year and a range of benefits are also on offer.
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