IT Infrastructure Technician

7 days ago


Hull, Kingston upon Hull, United Kingdom Silverbear Ltd. Full time
About the Role

We are looking for an experienced IT Infrastructure Technician to join our team at Silverbear Ltd.

Key Responsibilities:
  1. Client Support and Assistance: Deliver outstanding phone, email, and ticket-based support to clients, addressing their technical queries and concerns.
  2. Software Installation and Configuration: Install, configure, and maintain SQL and software applications, ensuring they operate seamlessly and efficiently.
  3. Troubleshooting and Problem-Solving: Diagnose and troubleshoot software issues, providing effective solutions that meet client expectations.
  4. Training and Development: Offer remote training to enhance clients' understanding of our solutions, helping them to maximize their benefits.
  5. Documentation and Knowledge Management: Maintain detailed documentation of installation procedures and troubleshooting guides, ensuring that knowledge is up-to-date and accessible.
  6. Software Updates and Security: Monitor and implement software updates, patches, and security fixes, protecting client data and systems.
  7. Team Collaboration and Communication: Work closely with IT teams to optimize software performance and integration, promoting a culture of collaboration and excellence.

Estimated Salary: £35,000 - £45,000 per annum, depending on experience.



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