Travel Expert | Part-Time Opportunity
4 weeks ago
Job Overview
To achieve the personal objectives set down by La Mer and contribute to the success of the account through the delivery of outstanding customer service, promoting and maintaining the brand's image and reputation to the customer.
Main Responsibilities
- Sales Performance
- Achieve the required retail sales targets set by the Company as communicated by the Counter Manager.
- Be aware of and achieve the targets set by the Company regarding daily goals for average minimum sale in units and volume and any other productivity targets.
- Link sell to achieve the average minimum sale targets.
- Work outside the counter whenever possible to recruit new customers to the brand.
- Close the sale effectively and commit customers to a follow-up visit.
- Guest Ownership Programme/Luxury Clienteling
- Be accountable for developing and managing your own guest relationship and luxury clienteling, using the tools of the replenishment diary and the customer registry card, OCT technology and/or iPhone connections.
- Introduce the Client Profile card, capture the guest's information, check all data provided and confirm the best way to contact the guest for further services.
- Ensure that follow-up procedures are completed, including adding guests' information into personal replenishment diary, contact by telephone or letter, thank you notes, etc.
- Wear make-up at all times and keep hair, shoes, and clothes clean and well-groomed/presented.
- Teamwork
- Help colleagues and team efficiency by being flexible and taking on tasks as required.
- Work effectively with store personnel, store management, and La Mer staff.
- Housekeeping Standards
- Clean counters, tester stands, and displays regularly to maintain the La Mer image.
Requirements
- Previous retail industry/guest services experience is desirable (preferably within beauty).
- Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment.
- Previous experience with retail point-of-sale software is desirable.
Working for The Estée Lauder Companies Inc.
The Estée Lauder Companies Inc. is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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