Veterinary Product Support Specialist

18 hours ago


Great Malvern, Worcestershire, United Kingdom Zoetis Full time

At Zoetis, we are dedicated to fostering the safe and appropriate use of our products with all customer segments and approved contact center channels.

The Veterinary Medical Information and Product Support (VMIPS) Team is responsible for maintaining regulatory integrity by identifying and completing reportable cases. With a customer-obsessed mindset, our goal is to provide outstanding service to customers.

The Customer Care Veterinary Technician is the first point-of-contact for our customers, responding to routine and complex inquiries involving Zoetis products in accordance with departmental procedures.

Salary:$65,000 - $80,000 per year, depending on experience.

Responsibilities:

  • Deliver superior first-line customer support through easy, efficient, and empathetic interactions.
  • Answer and resolve daily customer contacts via all approved channels.
  • Speak fluently about product mode of action, disease states, patient diagnosis, treatments, and diagnostic interpretation.
  • Document reported adverse events and comply with pharmacovigilance requirements.
  • Respond effectively to routine and complex inquiries and complaints.
  • Educate customers on Zoetis product offerings and follow up as necessary.
  • Administer marketing guarantee programs to ensure a positive customer experience.
  • Liaise with internal teams to identify the best outcomes for customers.

Benefits:

  • Competitive salary
  • Comprehensive benefits package
  • Ongoing training and development opportunities
  • Collegial team environment

About Us:

Zoetis is committed to equal opportunity in employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or expression, national origin, disability, or veteran status.



  • Great Malvern, Worcestershire, United Kingdom Zoetis Full time

    Role OverviewThe Veterinary Medical Information and Product Support (VMIPS) Team at Zoetis fosters the safe and appropriate use of our products with all customer segments and approved contact center channels by responding to unsolicited requests for medical and technical information. VMIPS maintains the regulatory integrity of our growing product portfolio...

  • Veterinary Surgeon

    4 weeks ago


    Great Malvern, Worcestershire, United Kingdom British Veterinary Association Full time

    Small Animal Veterinary PositionWe are seeking a skilled and dedicated veterinary surgeon to join our small animal practice in Worcestershire.Our practice is a well-established and reputable veterinary clinic, providing high-quality care to our patients and their owners.We offer a competitive salary, up to 7 weeks annual leave, and a range of benefits...


  • Great Malvern, Worcestershire, United Kingdom Zoetis Full time

    Job SummaryThe Customer Care Veterinary Technician is the first point-of-contact for our customers and responds to routine and complex inquiries and adverse experiences involving Zoetis products in a manner that is consistent with department and organizational standard operating procedures.Key ResponsibilitiesDeliver superior first-line customer support,...


  • Great Malvern, Worcestershire, United Kingdom bvsjobs.co - Jobboard Full time

    **Exciting Opportunity for a Veterinary Surgeon**We are seeking a highly skilled veterinary surgeon to join our team in a modern practice located in a beautiful setting. As an orthopaedic specialist, you will be part of a dynamic team of 5 vets, 6 nurses, and a practice manager.The ideal candidate will have a strong passion for orthopaedic care and excellent...


  • Great Malvern, Worcestershire, United Kingdom Zoetis Full time

    Role OverviewThe Veterinary Medical Information and Product Support (VMIPS) Team at Zoetis fosters the safe and appropriate use of our products with all customer segments and approved contact center channels by responding to unsolicited requests for medical and technical information. VMIPS maintains the regulatory integrity of our growing product portfolio...

  • Veterinary Specialist

    3 weeks ago


    Great Malvern, Worcestershire, United Kingdom BluePearl Full time

    BluePearl Pet Hospital is seeking a full-time Emergency Veterinarian to join our state-of-the-art emergency and specialty hospital at our Malvern, PA location serving the greater West Philadelphia market.Our facility is conveniently located off Route 30 near Route 352/Sproul Road to serve pets in Malvern and surrounding communities, including Frazer,...


  • Great Malvern, Worcestershire, United Kingdom Zoetis Full time

    Job SummaryWe are seeking a skilled Customer Support Specialist to join our team at Zoetis. As a key member of our Veterinary Medical Information and Product Support (VMIPS) Team, you will be responsible for providing exceptional customer service to animal health professionals and pet owners.About the RoleThis is a full-time position that requires excellent...


  • Great Malvern, Worcestershire, United Kingdom BluePearl Full time

    Are you a passionate veterinary professional looking to improve your skills in medical oncology?BluePearl Pet Hospital in Malvern, PA is hiring an extraordinary Part-Time Medical Oncology Veterinary TechnicianAs a Part-Time Medical Oncology Technician, you will be responsible for treating and monitoring patients, as well as supporting the clinician with...


  • Great Malvern, Worcestershire, United Kingdom BluePearl Full time

    BluePearl Pet Hospital in Malvern, PA is seeking a dedicated Veterinary Technician to join our team as a Part-Time Medical Oncology Technician.This role offers the opportunity to improve skills in veterinary medicine, work with top professionals, and advance in a dynamic environment.A BluePearl Oncology Technician is self-motivated, efficient, and...


  • Great Malvern, Worcestershire, United Kingdom BluePearl Full time

    We are seeking an extraordinary Radiation Oncology Veterinary Technician to join our team at BluePearl Pet Hospital in Malvern, PA.This is an exciting opportunity for a passionate technician looking to improve their skills in the veterinary field and work with some of the brightest veterinary professionals in the industry.The ideal candidate will have...


  • Great Malvern, Worcestershire, United Kingdom BluePearl Full time

    We are seeking an experienced Radiation Oncology Veterinary Technician to join our team in Malvern, PA.The ideal candidate will have a strong background in veterinary medicine, with a focus on radiation oncology. Responsibilities include performing basic RT patient set-ups, administering radiation doses, and discharging patients from the hospital.Working...


  • Great Malvern, Worcestershire, United Kingdom BluePearl Full time

    BluePearl Pet Hospital in Malvern, PA is seeking an exceptional Veterinary Technician to join our Ophthalmology team.As an Ophthalmology Veterinary Technician, you will play a vital role in helping diagnose and treat ophthalmic diseases in companion animals.Key Responsibilities:Perform basic ophthalmic diagnostic tests and help hold patients for detailed...


  • Great Malvern, Worcestershire, United Kingdom BluePearl Full time

    BluePearl Pet Hospital in Malvern, PA is seeking an exceptional Radiology Veterinary Imaging Specialist to join our team.The successful candidate will have a passion for radiology and a desire to improve their skills in the veterinary field.Perform advanced diagnostic testing, such as x-rays, computed tomography (CT), nuclear imaging, digital fluoroscopy,...


  • Great Malvern, Worcestershire, United Kingdom BluePearl Full time

    Are you passionate about veterinary medicine and looking for a challenging role in ophthalmology?We are seeking an exceptional Veterinary Technician to join our team at BluePearl Pet Hospital in Malvern, PA.As an Ophthalmology Veterinary Technician, you will play a critical role in helping us deliver exceptional care to our patients.Responsibilities...


  • Great Malvern, Worcestershire, United Kingdom BluePearl Full time

    At BluePearl, we're seeking a skilled Veterinary Imaging Specialist to join our team. As a Radiology Support Technician, you will play a vital role in delivering exceptional care to our patients.Key Responsibilities:Prepare patients for advanced diagnostic testing, including x-rays, CT scans, and MRI procedures. Safely restrain patients for procedures and...


  • Great Malvern, Worcestershire, United Kingdom BluePearl Full time

    BluePearl Pet Hospital is seeking an exceptional Radiation Oncology Veterinary Technician to join our team in Malvern, PA.We are looking for a passionate and skilled technician who is eager to improve their skills in the veterinary field and work with a talented team of professionals.Responsibilities include performing basic RT patient set-ups, administering...


  • Great Malvern, Worcestershire, United Kingdom BluePearl Full time

    At BluePearl Pet Hospital, we are seeking an experienced Veterinary Technician to join our Emergency and Critical Care department in Malvern, PA.We are committed to providing exceptional care to our patients and their families, and we are looking for a dedicated and compassionate individual to join our team.The role of Veterinary Technician is an exciting...


  • Great Malvern, Worcestershire, United Kingdom BluePearl Full time

    We are seeking an extraordinary Radiation Oncology Veterinary Technician to join our team at BluePearl Pet Hospital in Malvern, PA.This is an exciting opportunity for a passionate technician looking to improve their skills in the veterinary field and work with some of the brightest veterinary professionals in the industry.The ideal candidate will have...


  • Great Malvern, Worcestershire, United Kingdom BluePearl Full time

    BluePearl Pet Hospital in Malvern, PA is hiring a skilled Radiology Veterinary Technician.Are you passionate about Radiology and looking to improve your skills in the veterinary field? Do you want an opportunity to work with some of the brightest veterinary professionals in the industry?Key Responsibilities:Prepare patients for ultrasound and safely restrain...


  • Great Malvern, Worcestershire, United Kingdom BluePearl Full time

    Company OverviewBluePearl Pet Hospital in Malvern, PA is a leading provider of exceptional veterinary care for pets. We are committed to delivering remarkable care and improving the lives of our patients and their owners.