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Veterinary Product Support Specialist
1 month ago
At Zoetis, we are dedicated to fostering the safe and appropriate use of our products with all customer segments and approved contact center channels.
The Veterinary Medical Information and Product Support (VMIPS) Team is responsible for maintaining regulatory integrity by identifying and completing reportable cases. With a customer-obsessed mindset, our goal is to provide outstanding service to customers.
The Customer Care Veterinary Technician is the first point-of-contact for our customers, responding to routine and complex inquiries involving Zoetis products in accordance with departmental procedures.
Salary:$65,000 - $80,000 per year, depending on experience.
Responsibilities:
- Deliver superior first-line customer support through easy, efficient, and empathetic interactions.
- Answer and resolve daily customer contacts via all approved channels.
- Speak fluently about product mode of action, disease states, patient diagnosis, treatments, and diagnostic interpretation.
- Document reported adverse events and comply with pharmacovigilance requirements.
- Respond effectively to routine and complex inquiries and complaints.
- Educate customers on Zoetis product offerings and follow up as necessary.
- Administer marketing guarantee programs to ensure a positive customer experience.
- Liaise with internal teams to identify the best outcomes for customers.
Benefits:
- Competitive salary
- Comprehensive benefits package
- Ongoing training and development opportunities
- Collegial team environment
About Us:
Zoetis is committed to equal opportunity in employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or expression, national origin, disability, or veteran status.
