Quality Assurance Specialist

5 hours ago

Manchester, United Kingdom MMA Digital Full time
Quality Assurance Specialist Job Overview

MMA-Digital, a leading digital marketing agency for the legal sector in the UK, is seeking a highly skilled Quality Assurance Specialist to join our team.

Key Responsibilities
  • Assess calls and identify risks, patterns, and trends to ensure compliance with regulatory authorities, including the Financial Conduct Authority (FCA).
  • Work closely with the existing Quality Assurance Specialist to manage workloads and ensure timely completion of tasks.
  • Collaborate with the Head of Compliance and contact centre team leaders to ensure consistent and fair assessment approaches.
  • Conduct compliance spot checks and provide feedback on themes and trends.
  • Develop and implement ongoing enhancements to compliance procedures, aligning with business objectives.
  • Monitor compliance of outgoing communications, including emails, webchat, SMS, and WhatsApp.
Requirements
  • Background working in an FCA-regulated environment is essential.
  • Self-driven and proactive approach to assessing calls.
  • Excellent planning and organisational skills.
  • Strong attention to detail.
  • Effective communication and feedback skills.
  • Ability to adapt in a fast-paced environment.

MMA-Digital is committed to delivering exceptional services to our clients, and we are looking for a dedicated individual to join our team.

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