Store Operations Manager

5 days ago


Clifton, United Kingdom One to One Recruitment Full time
Unlock Career Advancement Opportunities

As an Assistant Store Manager at our national store, you will be part of a successful Storage business in York. This is not your ordinary Assistant Store Manager position. With a professional working environment and exceptional reputation, we offer a great work-life balance, supportive culture, career progression, and bonuses that match team efforts.

In this role, you will:

  • Provide exceptional customer experience both on the phone and face-to-face
  • Deputise for the Store Manager as needed
  • Ensure the store performs well and delivers excellent customer experiences
  • Be part of a fun and motivated team who enjoy their working environment and colleagues
  • Follow up on overnight website enquiries and convert prospects into storage customers
  • Check units daily to ensure security and complete administration tasks associated with onboarding new customers
  • Open and close the store, upsell accessory items, and chase customer payments
  • Gather customer reviews and maintain a neat and tidy storage facility for customers

To succeed in this role, you will need:

  • A confident personality with good customer-facing skills
  • Experience in sales or retail (not hard sales, but keeping customers happy and increasing sales)
  • Good team management skills and a sense of humour
  • A responsible and self-motivated attitude, supporting the Store Manager
  • Comfortable sitting at a desk doing paperwork and moving around the store to help customers
  • Physical fitness and a valid driver's license with a reliable vehicle for occasional support of nearby stores (expenses paid)

We offer a competitive salary package, including:

  • Salary scale: £24k basic (plus additional bonus £6k - paid monthly and quarterly)
  • Career progression opportunities
  • 20 days holiday and Bank Holiday (rising by an additional day for each complete year of service up to a maximum of 25 days)
  • Healthshield plan (covering medical needs)
  • Personal Pension Plan (contracting out option), Life Assurance Scheme, Medical Cashback plan, Employee Assistance Scheme, Employee Discount Scheme on storage and packaging materials, Cycle to work scheme


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