Vehicle Recovery and Delivery Coordinator
6 days ago
Job Summary
Solus Accident Repair Centres is seeking a highly skilled and customer-focused individual to join our team as a Customer Vehicle Delivery Driver. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring timely and efficient vehicle delivery, and working closely with our customers to resolve any issues that may arise.
Key Responsibilities
- Deliver vehicles to customers in a timely and efficient manner, ensuring high levels of customer satisfaction.
- Communicate effectively with customers, responding to their queries and concerns in a professional and courteous manner.
- Work closely with our repair centre teams to ensure vehicles are delivered in a safe and roadworthy condition.
- Identify opportunities to promote customer satisfaction and improve our delivery processes.
- Collaborate with our customer service team to resolve any issues that may arise during the delivery process.
Requirements
- A strong customer-focused background, with experience in delivering exceptional customer service.
- Driving experience with the ability to drive all types of customer vehicles, including cars and long-wheel-based vans.
- A clean Full UK Driver's licence.
- Excellent organisational skills, with the ability to work independently and as part of a team.
- Excellent communication skills, with the ability to communicate effectively with customers and colleagues.
- PC literate, with experience using computer systems and software.
- A passion for delivering exceptional customer service and a commitment to continuous improvement.
About Solus Accident Repair Centres
Solus Accident Repair Centres is one of the largest body repair groups in the country, wholly owned by Aviva. We employ over 1000 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years. We are committed to delivering exceptional customer service and are passionate about providing a safe and supportive working environment for our employees.
What We Offer
- A competitive bonus scheme.
- Excellent benefits and rewards packages.
- Group income protection with access to a GP and medical advice 24 hours a day for yourself and your family.
- Competitive employer-matched pension contributions.
- Discounts on Aviva products and services.
- Savings and benefits schemes.
- Discounts and schemes for electric vehicle purchase for all employees.
- Holding several main manufacturer approvals – Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen.
- Well-known for prestigious award-winning in the industry, customer service, apprenticeships, and IT systems fields.
- Links with Thatcham to get the best products and training here in the UK.
- We have a variety of locations, hours, and working patterns to suit our customers, business, and you.
- We interview every disabled applicant who meets the minimum criteria for the job.
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