Spare Parts Coordinator
1 month ago
We are seeking a highly skilled and organized Spare Parts Coordinator to join our team at Dextra Group. As a key member of our After Sales Services team, you will play a crucial role in ensuring that our customers receive the necessary spare parts and support after purchasing our products.
Key Responsibilities- Inventory Management
- Monitor and manage our internal and external stock of spare parts and tools.
- Handle shipments from our depot to customers, including packing and shipping.
- Perform monthly inventory checks and reconcile any discrepancies.
- Generate reports on spare parts usage, inventory levels, and customer feedback.
- Orders Processing
- Register and process customer orders in our ERP system.
- Issue order acknowledgments and delivery schedules to customers.
- Generate invoices and packing lists for goods supplied from internal stock or local suppliers.
- Issue back-to-back purchase orders to our factory for goods supplied from Thailand.
- Suppliers' Coordination
- Place purchase orders to maintain internal and external stocks.
- Track and manage delivery schedules to ensure timely arrival.
- Handle reconciliation and resolve any issues related to delivery or quality.
- Negotiate terms and conditions with new suppliers.
- Customer Support
- Assist customers with inquiries about spare parts availability, pricing, and compatibility.
- Provide technical support and guidance regarding spare parts and their usage.
- Handle returns and exchanges of defective or incorrect performance.
- Bachelor's degree in Engineering or related field.
- At least 5 years' experience in an engineering-related working environment.
- Excellent communication and leadership skills.
- Proficiency in Microsoft Office and ERP software (Microsoft AX).
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