Spare Parts Coordinator

1 month ago


Newport, Newport, United Kingdom Dextra Group Full time
About the Role

We are seeking a highly skilled and organized Spare Parts Coordinator to join our team at Dextra Group. As a key member of our After Sales Services team, you will play a crucial role in ensuring that our customers receive the necessary spare parts and support after purchasing our products.

Key Responsibilities
  • Inventory Management
    • Monitor and manage our internal and external stock of spare parts and tools.
    • Handle shipments from our depot to customers, including packing and shipping.
    • Perform monthly inventory checks and reconcile any discrepancies.
    • Generate reports on spare parts usage, inventory levels, and customer feedback.
  • Orders Processing
    • Register and process customer orders in our ERP system.
    • Issue order acknowledgments and delivery schedules to customers.
    • Generate invoices and packing lists for goods supplied from internal stock or local suppliers.
    • Issue back-to-back purchase orders to our factory for goods supplied from Thailand.
  • Suppliers' Coordination
    • Place purchase orders to maintain internal and external stocks.
    • Track and manage delivery schedules to ensure timely arrival.
    • Handle reconciliation and resolve any issues related to delivery or quality.
    • Negotiate terms and conditions with new suppliers.
  • Customer Support
    • Assist customers with inquiries about spare parts availability, pricing, and compatibility.
    • Provide technical support and guidance regarding spare parts and their usage.
    • Handle returns and exchanges of defective or incorrect performance.
Requirements
  • Bachelor's degree in Engineering or related field.
  • At least 5 years' experience in an engineering-related working environment.
  • Excellent communication and leadership skills.
  • Proficiency in Microsoft Office and ERP software (Microsoft AX).


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