Helpdesk Support Specialist
2 days ago
Pertemps Scotland is delighted to be supporting a reputable organisation based in the North East of Scotland who are looking to add an Helpdesk Administrator to their team.
This 12-month contract role will provide maternity cover and is well suited to someone with strong experience in the facilities management sector.
As a service desk administrator, you will be responsible for managing and supporting the operational and administration functions related to contracts across the country.
Your day-to-day tasks will involve timesheet management, scheduling work, processing engineer reports, and coordinating procurement activities for equipment.
Key Responsibilities:
- Review timesheets and record accurately breaks, hours, and travel times to the accounts team.
- Collaborate closely with the service desk admin team to deal with visits, repair works, and call-outs.
- Ensure all areas of responsibility are covered each day by coordinating with the team.
- Review engineer report to ensure all work has been completed and is invoiced correctly.
- Manage all follow-up actions such as revisits when required.
- Request PO's for specific contracts once work is completed.
- Answer customer and engineer calls and emails, answering queries and ensuring timely responses.
- Assist with general administration duties.
- Raise quotes to the sales team.
Candidate Requirements:
- Previous experience in an administration or service desk role.
- Strong written and verbal communication skills.
- Excellent attention to detail.
- Highly organised, with the ability to manage multiple tasks.
- Ability to work independently and as part of a team.
- Proficient with the Microsoft Office packages.
The successful candidate will receive a competitive salary of £28,000 per annum, commensurate with experience. We offer a fast-paced and supportive work environment, making this an excellent opportunity for those looking to develop their skills and career in the facilities management sector.
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