Helpdesk Support Specialist

2 days ago


Dundee, Dundee City, United Kingdom Pertemps Scotland Full time
Job Description

Pertemps Scotland is delighted to be supporting a reputable organisation based in the North East of Scotland who are looking to add an Helpdesk Administrator to their team.

This 12-month contract role will provide maternity cover and is well suited to someone with strong experience in the facilities management sector.

As a service desk administrator, you will be responsible for managing and supporting the operational and administration functions related to contracts across the country.

Your day-to-day tasks will involve timesheet management, scheduling work, processing engineer reports, and coordinating procurement activities for equipment.

Key Responsibilities:

  • Review timesheets and record accurately breaks, hours, and travel times to the accounts team.
  • Collaborate closely with the service desk admin team to deal with visits, repair works, and call-outs.
  • Ensure all areas of responsibility are covered each day by coordinating with the team.
  • Review engineer report to ensure all work has been completed and is invoiced correctly.
  • Manage all follow-up actions such as revisits when required.
  • Request PO's for specific contracts once work is completed.
  • Answer customer and engineer calls and emails, answering queries and ensuring timely responses.
  • Assist with general administration duties.
  • Raise quotes to the sales team.

Candidate Requirements:

  • Previous experience in an administration or service desk role.
  • Strong written and verbal communication skills.
  • Excellent attention to detail.
  • Highly organised, with the ability to manage multiple tasks.
  • Ability to work independently and as part of a team.
  • Proficient with the Microsoft Office packages.

The successful candidate will receive a competitive salary of £28,000 per annum, commensurate with experience. We offer a fast-paced and supportive work environment, making this an excellent opportunity for those looking to develop their skills and career in the facilities management sector.



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