Second Line Support Specialist

2 weeks ago

Prescot, Knowsley, United Kingdom Oscar Full time
Job Title: 2nd Line Support Technician

Location: Prescot

Salary: £32,500

Working Pattern: Hybrid

About the Role

The 2nd Line Support Technician is a key member of our technical support team, responsible for providing second-line support to our clients. As a 2nd Line Support Technician, you will be the first point of contact for users experiencing technical issues, and will work closely with the support team to resolve service incidents and requests.

Key Responsibilities
  • Provide 2nd Line Support when required, taking ownership of users' issues and identifying appropriate solutions to resolve service incidents and requests.
  • Work closely with the support team to provide 2nd Line Support, ensuring assigned calls are responded to, diagnosed and resolved swiftly.
  • Assist support teams with incident resolution for any onsite devices.
  • Keep up to date on new technology trends and provide assistance to the Service Delivery Manager.
Requirements
  • Experience in deskside support or other user support functions.
  • In-depth hands-on problem-solving expertise in desktop hardware, operating systems, and software packages.
  • Microsoft Office and Office 365, including SharePoint and Exchange.
  • Experience of troubleshooting hardware and software.
  • Experience working with Azure.
Desired Skills
  • Experience working with Power Automate, Power BI, or Power Flow.
  • Knowledge of virtualisation technologies, such as VMWare.
Company Benefits
  • Pension schemes.
  • Access to e-learning development.
  • Personal development plans.
  • High street discounts.
  • Life assurance.

If you are a 2nd Line Support Technician looking for a new challenge, please send your CV to us now to be considered for this exciting opportunity.

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