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Second Line Support Specialist

2 months ago

Prescot, Knowsley, United Kingdom Oscar Full time £32,500
2nd Line Support Technician Role

At Oscar, we're seeking a skilled 2nd Line Support Technician to join our team. As a key member of our support team, you'll provide second-line support for our clients, working closely with the support team to ensure assigned calls are responded to, diagnosed, and resolved swiftly.

Key Responsibilities:
  • Provide 2nd Line Support when required
  • Work closely with the support team to provide 2nd Line Support
  • Experience in deskside support or other user support functions
  • In-depth hands-on problem-solving expertise in desktop hardware, operating systems, and software packages
  • Microsoft Office and Office 365, including SharePoint and Exchange
  • Experience of Troubleshooting Hardware and Software
  • Experience working with Power Automate, Power BI, or Power Flow
What We Offer:
  • Pension schemes
  • High street discounts
  • Life assurance

If you're a motivated and experienced 2nd Line Support Technician looking for a new challenge, we'd love to hear from you. Please review our privacy policy in the privacy section of the Oscar website to understand more about what we do with your data.