Customer Service Representative

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Nigel Wright Group Full time
Job Opportunity Nigel Wright Group is seeking a skilled Customer Service Representative to join our team. This role involves providing exceptional support to our customers, ensuring their needs are met and exceeded. Key Responsibilities
  • Provide expert guidance on products and their applications, ensuring customers receive accurate and timely support.
  • Oversee the process of fulfilling customer orders, ensuring accuracy and efficiency.
  • Manage the entire order lifecycle, resolving issues and providing post-sale support.
  • Address and resolve customer requirements and enquiries within agreed timescales.
  • Collaborate with internal teams to ensure seamless customer service.
  • Handle customer complaints, gathering preliminary information and logging them onto the claims system.
Requirements
  • Excellent communication skills, both written and verbal.
  • Strong computer systems experience, preferably ERP and MS Excel.
  • Exceptional focus on detail and ability to quickly solve problems.
Next Steps Please contact us for further details and to discuss how you can contribute to our team's success.

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