Customer Service Consultant

2 days ago


Plymouth, Plymouth, United Kingdom Wren Kitchens Full time

About The Role

We are seeking an experienced Customer Service Consultant to join our team at Wren Kitchens. As a key member of our customer-facing department, you will be responsible for delivering exceptional service to our clients, ensuring their expectations are met and exceeded.

Main Responsibilities:

  • Contracted 40 hours throughout the full week
  • Visit customers' homes to provide professional laser worktop template services using LT-2D3D, minimizing errors by extreme accuracy
  • Adhere to all compliance processes and GDPR guidelines
  • Liaise with customers to ensure all expectations have been clearly defined and met
  • Liaise with the Customer Services and Compliance support teams to ensure a smooth journey for the customer
  • Provide feedback to Template Managers to improve and develop efficiencies
  • Time permitting – provide support to the Surveying team to conduct home kitchen surveys, ensuring accurate measurements are collected
  • Earn commission as you work

In addition to any other duties, as a responsible person, you must ensure that you have read, understood, and adhere to policies and procedures relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.

What We Offer:

  • A fantastic salary and commission structure, starting from £27,500 per annum, with uncapped commission potential
  • Great career opportunities in an expanding company
  • A fantastic team environment with a focus on collaboration and continuous improvement
  • Average commission paid during annual leave
  • Excellent training and development programs to enhance your skills and knowledge
  • High-quality IT equipment and software

About You:

We are looking for a highly organized and detail-oriented individual who can represent Wren Kitchens to a high standard. Essential skills and knowledge include:

  • Attention to detail and work to a high level of accuracy
  • Knowledge and understanding of kitchen fitting legislation and Wren products
  • A full UK manual driving license
  • Able to manage own diary and multitask effectively

Desirable Skills and Knowledge:

  • Previous kitchen fitting experience
  • Previous worktop templating experience
  • Experience with similar accuracy requirements


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