Leisure Club Receptionist
3 weeks ago
About WAVE Spa & Wellness Centre
We're a family-owned business with a growing team and sites UK wide, focused on continual growth and a genuinely memorable experience for our guests.
About the role...
As a Leisure Receptionist, you'll be the person our guests rely on to handle transactions and anticipate every detail of a friction-free experience, creating a warm atmosphere that makes them feel welcome and visit time and time again.
You'll offer a warm professional welcome to members, hotel guests, and all visitors alike, ensuring accurate tracking of access and managing memberships, new enrollments, payments, and renewals.
About you...
- Strong communication skills through a variety of means
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
- Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
- High attention to detail and accuracy – great at managing one's own time
- Have a passion for the industry
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