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Boutique Manager

2 months ago

Brent Cross, United Kingdom Jo Malone London Full time
Lead the Way in Fragrance Retail

At Jo Malone London, we're seeking a talented and ambitious Boutique Manager to join our team. As a key member of our retail leadership team, you'll be responsible for driving sales, customer service, and operational excellence in our boutique.

Key Responsibilities:

  • Develop and execute a business plan to drive sales growth and customer engagement
  • Lead, coach, and develop a high-performing team of Sales Advisors
  • Implement effective inventory management and cash reconciliation processes
  • Design and execute in-store events and experiences that drive customer loyalty and retention
  • Collaborate with the wider Jo Malone London team to achieve business objectives

What We Offer:

  • Competitive industry salary and commission scheme
  • Annual leave and family leave
  • Product discount and staff concession
  • Mental health wellbeing initiatives and employee assistance programme
  • Extensive training and development opportunities

About Us:

Jo Malone London is a British fragrance house known for its elegant and sophisticated scents. We're committed to creating a diverse and inclusive workplace where everyone can thrive.

Requirements:

  • Proven retail management experience in a fast-paced environment
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience, including inventory management and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Experience of creating and executing in-store events
  • Flexible availability across days and hours
  • Proficient in Microsoft Office
  • Proof of right to live and work in the country