AO Quality Assurance Specialist
4 weeks ago
Brook Street NMR is seeking a highly skilled AO Quality Assurance Operator to join our team. As a key member of our GRO Team, you will be responsible for ensuring the accuracy and quality of work within the team.
Key Responsibilities:
- Inputting, verifying, and retrieving information from both manual and computer-based systems.
- Quality assurance of work within the teams, including monitoring productivity.
- Managing workflow, monitoring work, maintaining or deploying resources as required, while identifying and resolving potential problems.
- Investigating and following up queries using all information, systems, or work tools available.
- Working effectively within a fast-paced, multi-tasking team-based environment to achieve team goals/targets.
- Providing support to other operational colleagues/areas as required.
- Resolving customer problems fairly and effectively, seeking to improve the customer experience through continuous improvement.
- Taking responsibility for one's own personal attendance, performance, and development.
- Demonstrating and promoting HMPO values in all areas of work, and adhering to HMPO policies and procedures.
- Verifying information.
- Quality checking.
Requirements:
- A sound knowledge of Microsoft Office applications.
- Computer literacy is essential.
- Flexibility as the role involves working in different workstreams.
Training:
The Passport Office requires 100% office attendance for the duration of a 4-week training period. After this period, hybrid working could be accommodated dependant on business needs.
Role Requirements:
You must hold a valid passport and have lived in the UK for longer than 5 years. This role requires security clearance that will be processed for you, if successful.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
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