Prepayment Customer Support Leader
3 days ago
We are seeking an experienced customer service leader to join our Contact Centre team at Utilita Energy. As a key member of our leadership team, you will be responsible for delivering exceptional customer service to our prepayment customers.
Key Responsibilities:
- Foster a culture of excellence through coaching, development, and empowerment
- Ensure departmental KPIs and SLAs are met through effective planning and execution
- Manage and resolve escalated queries from customers and employees
- Evaluate adherence to company policies and procedures
- Collaborate with internal departments to drive business results
About the Role:
This is an exciting opportunity for a seasoned people manager to make a meaningful impact at Utilita Energy. If you have a proven track record in leadership, customer service, and process improvement, we encourage you to apply.
What We Offer:
- A competitive salary of £29,592 per annum
- Bonus scheme based on personal and business performance
- Opportunities for career growth and professional development
- Healthcare package, including dental, eye care, and diagnostics health consultations
- Employee Assistance Programme (EAP) providing 24/7 support
- Paid volunteering day to give back to the community],
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