Prepayment Customer Support Leader

3 days ago


Chandler's Ford, United Kingdom Utilita Energy Full time
Job Title: Prepayment Customer Support Leader

We are seeking an experienced customer service leader to join our Contact Centre team at Utilita Energy. As a key member of our leadership team, you will be responsible for delivering exceptional customer service to our prepayment customers.

Key Responsibilities:

  • Foster a culture of excellence through coaching, development, and empowerment
  • Ensure departmental KPIs and SLAs are met through effective planning and execution
  • Manage and resolve escalated queries from customers and employees
  • Evaluate adherence to company policies and procedures
  • Collaborate with internal departments to drive business results

About the Role:

This is an exciting opportunity for a seasoned people manager to make a meaningful impact at Utilita Energy. If you have a proven track record in leadership, customer service, and process improvement, we encourage you to apply.

What We Offer:

  • A competitive salary of £29,592 per annum
  • Bonus scheme based on personal and business performance
  • Opportunities for career growth and professional development
  • Healthcare package, including dental, eye care, and diagnostics health consultations
  • Employee Assistance Programme (EAP) providing 24/7 support
  • Paid volunteering day to give back to the community],


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