Customer Success Specialist

2 weeks ago


Dartford, United Kingdom Office Angels Full time

We are seeking a highly motivated Customer Success Specialist to join our team in Dartford. As a Customer Success Specialist, you will play a key role in ensuring that customers receive the best possible service and that their needs are met.

About the Role

This is an exciting opportunity to work with a leading insurance company based in Dartford, where you will be responsible for guiding customers through a set of questions to determine the best policy for them. You will also be working closely with the customer to build a relationship and provide exceptional customer service.

Responsibilities
  • Making calls to customers who have registered to say they would like to open or renew a policy
  • Building a relationship with the customer on the phone as you talk to them about their lifestyle and policy requirements
  • Inputting all information onto the system accurately while listening to the customer
  • Consulting the customer on potential policies that could be right for them, discussing price, cover levels, restrictions etc.
Requirements
  • Previous experience supporting customers on the phone with queries or sales
  • A true passion for exceptional customer service
  • Happiness to work in a target-driven environment
Benefits
  • 22 days annual leave plus bank holidays
  • Kitchen on site
  • Beautiful modern offices
  • Excellent bonus package based on volume of policies taken out
  • All expenses paid Christmas party

We are looking for someone who is passionate about delivering exceptional customer service and has a strong background in sales. If you have a genuine interest in helping others and are motivated by targets, this could be the perfect opportunity for you.


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