Housing Support Coordinator
5 days ago
We are seeking a highly motivated and dedicated individual to join our team as a Housing Support Assistant. As a key member of our team, you will play a vital role in providing housing support services to our customers, ensuring their health, safety, and security.
Key Responsibilities- Provide housing support services to customers, including routine maintenance checks and reporting any anomalies or defects.
- Participate in team meetings and contribute to the development of housing support plans.
- Work collaboratively with colleagues to ensure the smooth operation of our housing services.
- Develop and maintain accurate and timely written records of customer interactions and support provided.
- Provide excellent customer service, responding to customer queries and concerns in a professional and courteous manner.
- Previous experience in a customer-facing role, preferably in a housing or social care setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and other stakeholders.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Flexibility and willingness to work a varied shift pattern, including evenings and weekends.
- Ability to work independently and as part of a team, with a strong commitment to delivering high-quality services.
- Experience of working in a multicultural environment.
- Knowledge of housing law and regulations.
- Qualifications in a relevant field, such as social care or housing management.
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A supportive and collaborative work environment.
- The opportunity to make a real difference in the lives of our customers.
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