Administrative Liaison Officer

4 weeks ago


London, Greater London, United Kingdom The Royal Marsden NHS Foundation Trust Full time
About the Role

We are seeking a highly skilled and experienced Administrative Liaison Officer to join our Private Patients Administration Team at The Royal Marsden NHS Foundation Trust.

The successful candidate will be responsible for providing exceptional customer service to prospective private patients, answering their queries, and providing clear information, support, and advice. They will also be responsible for booking appointments, promoting the Trust's mission, services, and cancer treatments, and providing guidance on the particular specializations of Consultants within the Trust.

The ideal candidate will have a strong background in customer care and administrative roles, with excellent communication skills, the ability to solve problems, and a confident and assertive approach.

Key Responsibilities
  • Provide exceptional customer service to prospective private patients, answering their queries and providing clear information, support, and advice.
  • Book appointments and manage patient records.
  • Promote the Trust's mission, services, and cancer treatments.
  • Provide guidance on the particular specializations of Consultants within the Trust.
  • Liaise with other private care teams, Consultants, Medical Secretaries, and the International Patients Team.
Requirements
  • Strong background in customer care and administrative roles.
  • Excellent communication skills.
  • Ability to solve problems and work in a fast-paced environment.
  • Confident and assertive approach.
About Us

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre, providing expert, compassionate care to patients and their families. We are committed to delivering the highest quality care and are proud to be a centre of excellence in cancer treatment and research.


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