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Technical Specialist

2 months ago


West Midlands, United Kingdom Public Sector Full time

Job Summary

We are seeking a highly skilled Technical Specialist to join our Command and Control Technical Team in the Public Sector. As a key member of our team, you will play a vital role in shaping the technological landscape of our organization.

About the Role

In this role, you will be responsible for delivering best-in-class customer service and ensuring an efficient, effective end-to-end ICT service. You will work closely with our Specialist Technical Support Team to provide technical expertise and support to our customers.

Key Responsibilities

  • Provide technical support and expertise to customers
  • Deliver high-quality customer service
  • Collaborate with the Specialist Technical Support Team to resolve technical issues
  • Develop and maintain technical knowledge and skills
  • Contribute to the development of technical policies and procedures

Requirements

  • Proven experience in application support
  • Strong knowledge of Windows Server and VMware
  • Expertise in M365
  • Proficiency in ITIL incident and change management

Desirable Skills

  • Experience in supporting critical operating systems
  • Network and telephony management
  • Database support
  • Azure Virtual Desktop
  • Cybersecurity, especially within Public Sector environments

What We Offer

  • An outstanding pension scheme
  • Generous annual leave (28 days rising to 34 days)
  • Subsidised gym membership
  • Comprehensive health and wellness programs
  • Access to exclusive discounts and more