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Technical Specialist
2 months ago
Job Summary
We are seeking a highly skilled Technical Specialist to join our Command and Control Technical Team in the Public Sector. As a key member of our team, you will play a vital role in shaping the technological landscape of our organization.
About the Role
In this role, you will be responsible for delivering best-in-class customer service and ensuring an efficient, effective end-to-end ICT service. You will work closely with our Specialist Technical Support Team to provide technical expertise and support to our customers.
Key Responsibilities
- Provide technical support and expertise to customers
- Deliver high-quality customer service
- Collaborate with the Specialist Technical Support Team to resolve technical issues
- Develop and maintain technical knowledge and skills
- Contribute to the development of technical policies and procedures
Requirements
- Proven experience in application support
- Strong knowledge of Windows Server and VMware
- Expertise in M365
- Proficiency in ITIL incident and change management
Desirable Skills
- Experience in supporting critical operating systems
- Network and telephony management
- Database support
- Azure Virtual Desktop
- Cybersecurity, especially within Public Sector environments
What We Offer
- An outstanding pension scheme
- Generous annual leave (28 days rising to 34 days)
- Subsidised gym membership
- Comprehensive health and wellness programs
- Access to exclusive discounts and more