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Junior Technical Support Specialist

2 months ago

Liverpool, United Kingdom RedRock Resourcing Full time

Job Title: Junior Support Engineer

Job Type: Full-time

Company: RedRock Resourcing

Location: Cheshire & Merseyside region

About the Role:

We are seeking a highly motivated and experienced Junior Support Engineer to join our team. As a Junior Support Engineer, you will be the primary point of contact for patients/users, providing technical support and assistance with Android and iOS-based technology.

Key Responsibilities:

  • Provide first-line technical support for Android and iOS-based devices
  • Assist with the installation and maintenance of software and hardware
  • Support upgrades and ongoing development of technology
  • Collaborate with the team to resolve technical issues and improve support processes
  • Develop and maintain knowledge of software and hardware technologies

Requirements:

  • Proven experience in technical support, preferably in a 1st/2nd line support role
  • Excellent interpersonal and communication skills
  • Knowledge of Android and iOS operating systems
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • UK driving license

What We Offer:

As a Junior Support Engineer at RedRock Resourcing, you will have the opportunity to work with a leading organisation in the healthcare industry, providing technical support and assistance to patients/users. You will be part of a dynamic team that values innovation, collaboration, and customer satisfaction.