IT Support Specialist

1 month ago


Stockport, Stockport, United Kingdom NielsenIQ Full time

Job Summary

NielsenIQ is seeking a highly skilled IT Support Specialist to join our team in our Stockport office. As an IT Support Specialist, you will be responsible for providing technical support to our internal customers, troubleshooting and resolving technical issues, and implementing hardware and software solutions.

Responsibilities

  • Provide technical support to internal customers via phone, email, and in-person
  • Troubleshoot and resolve technical issues with hardware, software, and network systems
  • Implement hardware and software solutions to resolve technical issues
  • Communicate effectively with internal customers to understand their technical needs and provide solutions
  • Escalate technical issues to senior technical staff as needed
  • Set up and configure user accounts and access permissions
  • Perform proactive maintenance and monitoring of systems to prevent technical issues
  • Prepare equipment and services for implementation in accordance with work specifications and deadlines

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work autonomously and learn quickly
  • Ability to work effectively in a team environment
  • Excellent problem-solving skills
  • Experience with IT support and technical troubleshooting
  • Knowledge of hardware and software systems
  • Ability to work in a fast-paced environment

Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We are committed to reflecting the diversity of our clients, communities, and markets within our own workforce and are proud to be an Equal Opportunity/Affirmative Action-Employer.



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