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Cybersecurity Systems Specialist

2 months ago

Knutsford, Cheshire East, United Kingdom 83zero Limited Full time

Systems Engineer

Overview

This position offers a chance to engage in the rapidly expanding and crucial cybersecurity sector, leveraging your strong analytical and communication abilities to enhance customer satisfaction while contributing to the growth of 83zero Limited.

The Systems Engineer will collaborate closely with the technical support division.

You will receive training in their leading Web-Application Security solutions and assist clients in troubleshooting, deploying, and utilizing their products across various platforms (cloud, on-premise, CI/CD pipelines).

As the customer base expands, you will quickly gain expertise in their offerings and clientele, providing valuable insights that shape best practices and influence product development.

Benefits

83zero Limited values its employees and offers competitive compensation that reflects individual skills and contributions. Their remuneration packages are above average in the market.

Additional benefits include:

  • Relocation assistance.
  • Equity options.
  • 8% employer pension contribution.
  • Life insurance: 4x salary.
  • Income protection: full pay for the first 6 months of incapacity followed by 75% of salary plus pension contribution.
  • Private health insurance.
  • 25 days of annual leave plus public holidays.
  • Vehicle and bicycle schemes.
  • Ongoing professional development.
  • Access to fitness facilities.
  • Complimentary meals prepared by in-house chefs, social gatherings, and more.

Key Responsibilities

  • Act as the primary liaison between the technical support team, software developers, customer success, product management, researchers, and clients.
  • Engage directly with clients to assist in deploying products across diverse environments (cloud, on-premise, CI/CD pipelines).
  • Utilize modern enterprise video communication tools to connect with clients, ensuring optimal use of software solutions.
  • Work collaboratively with software developers to gain insights into product features and relay customer experiences.
  • Investigate and troubleshoot reported issues by reproducing, diagnosing, and resolving problems as necessary.
  • Coordinate with technical product managers to prioritize software development tasks, advocating for the customer’s perspective.

Essential Skills

Required:

  • A strong passion for troubleshooting and resolving technical challenges while delivering outstanding customer service.
  • Experience with various operating systems, including Windows and Linux/Unix.
  • Familiarity with cloud platforms such as Azure, AWS, or GCP, or experience with virtualization tools like VMware or Hyper-V.
  • Solid understanding of networking protocols and experience with routers, switches, and firewalls.
  • A commitment to continuous learning and skill enhancement.

Preferred:

  • Experience in the cybersecurity field is advantageous but not mandatory; a genuine interest in this area is more important.
  • Experience in a DevOps/DevSecOps environment.
  • Familiarity with Kubernetes.
  • Proficiency in a programming language.
  • A background in computer science is beneficial but not essential.
  • Experience with project deployments or technical pre-sales is a plus.

Next Steps

If this opportunity resonates with you, consider exploring how you can contribute to 83zero Limited.