Corporate Account Manager

1 day ago

London, Greater London, United Kingdom Biffa Full time

Corporate Account Support Manager

About the Role

The Corporate Account Support Manager plays a crucial role in managing the commercial relationship between Biffa and its corporate clients. This involves ensuring business account plans are implemented, service success, contract compliance, retention, and pricing negotiations.

Key Responsibilities

  • Primary interface between the company and specific corporate clients.
  • Responsible for ensuring business account plans are implemented, service success, contract compliance, retention, and pricing negotiations.
  • Retention of corporate clients through positive relationships and growth of service provision to ensure the achievement of budgeted revenue for the full year.
  • Manage the tender and/or benchmarking processes for clients and identifying new development opportunities to deliver profitable growth.
  • Complete customer reviews and present management information using Power BI.
  • Assist depots and customer services in resolving issues arising from sites, which could include health and safety, container changes, or the introduction of alternative services.
  • Ensure customer debt position is maintained in line with contractual commitments.
  • Proficient engagement at all levels to enable negotiation, influencing, and communication both internally and externally to deliver long-term benefit to all parties.
  • Route causing of QLS issues that result in either invoice delay or the production of credits, including supporting the Account Director or Manager in the resolution of queries relating to payments on accounts within the sector.

Our Requirements

  • Confident with all Microsoft applications, including advanced level Excel.
  • Analytical with the ability to understand numerical data.
  • Experience of building and maintaining customer relationships.
  • Driver and comfortable commuting nationally three times per week (the role comes with a car allowance).

Why Biffa?

  • 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday.
  • Generous pension.
  • Medical and dental scheme.
  • Cycle Scheme.
  • Retail, leisure, and travel discounts.
  • Free parking on site.
  • A robust training and development programme that opens the door to several great internal progression opportunities.

About Us

Biffa is a leading waste management company that believes in valuing difference. We champion diversity, equity, and inclusion, creating a working environment that represents our communities and generates the best outcomes for colleagues, customers, and stakeholders.

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