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Team Development Director

1 month ago

London, Greater London, United Kingdom Card Factory Full time

Role Overview: As an Operational Excellence Leader at Card Factory, you will be responsible for driving operational efficiency and delivering exceptional customer experiences. You will lead our store teams, support your Store Manager, and ensure that our customers receive the highest level of service.

Key Responsibilities:
  1. Drive commercial growth by developing and implementing effective strategies.
  2. Lead by example, demonstrating high standards of customer service and professionalism.

Salary Range: £32,000 - £42,000 per annum

About Us: At Card Factory, we believe that every customer deserves an exceptional experience. We're looking for talented individuals who share our passion for delivering outstanding customer service and driving business growth.

Qualifications and Skills:
  1. Customer Service: Excellent communication and interpersonal skills.
  2. Leadership: Proven leadership abilities and a track record of success.
  3. Data Analysis: Ability to review and analyze store performance data.
  4. Commercial Awareness: Strong understanding of commercial aspects and market trends.