Helpdesk Operations Analyst
2 weeks ago
About the Position
We're seeking a talented Junior Support Analyst to join our Support department in Exeter. This exciting role offers a fantastic opportunity to develop your technical and consultancy skills, working closely with senior ReStart staff, third-party system providers, and NHS clinical staff.
As a key member of our Support team, you'll provide first- and second-line support to clients and employees, resolving technical issues and escalating significant problems to management and service providers. You'll also manage the Support ticketing system, ensuring all queries are logged, resolved, and closed.
Key Requirements
- Experience with Windows Server (2012 - 2022) and Network troubleshooting.
- Familiarity with scripting using various technologies, such as PowerShell.
- Knowledge of the ITIL framework and HL7 messaging.
- Able to work independently and as part of a team, prioritizing workload efficiently.
What We Offer
- An estimated salary of £32,000 - £42,000 per annum, based on location and experience.
- A comprehensive benefits package, including training and professional development opportunities.
- A dynamic and supportive work environment with regular company days and social events.
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