Membership Services Coordinator

4 weeks ago

London, Greater London, United Kingdom British Museum Full time
{"Key Responsibilities": "

Key areas of responsibility:

  1. Process new Membership applications, renewals, gift aid declarations, payments, event ticket applications, postal applications, and donations according to agreed procedures and service level standards.
  2. Handle general enquiries and correspondence, on the telephone, in writing, or by email, to agreed standards and procedures, escalating issues as necessary.
  3. Maintain data integrity, record accurate data, and adhere to data processing protocols at all times. Perform other relevant data processing and administration tasks as required.
  4. Support the administration and organisation of Members' events as necessary, and attend events outside of general working hours (TOIL will be given).
  5. Support the Membership Services Manager and Membership Services Coordinator in other tasks and duties related to customer care of Members.

About You:

  1. Educated to GCSE level or equivalent; English and Maths essential.
  2. Experience of dealing with the public and diffusing difficult situations.
  3. Excellent telephone manner and strong written correspondence skills.
  4. Evidence of excellent customer service skills with experience in direct customer service, e.g. retail, reception, public affairs.
  5. Experience of using CRM Databases or similar software and capable user of Microsoft packages.
  6. Accuracy in data entry and excellent attention to detail.
  7. Proven organisational and communication skills.
  8. Ability to evaluate and improve repetitive tasks and procedures.
  9. Enjoy working with people, as well as in a busy office environment while taking responsibility for a variety of tasks.

About the British Museum:

The British Museum's remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists Dürer, Michelangelo, and Rembrandt.

Benefits:

  1. Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays.
  2. Membership of the civil service defined benefit pension scheme.
  3. Free entry to a wide range of museums and exhibitions.
  4. Participation in private and public Museum activities, including talks by leading curators from around the world.
  5. Interest-free travel, bicycle, and rental deposit loans.
  6. Professional and personal development opportunities.
  7. Employee Assistance Programme.
  8. Discounts on food and gift shop purchases.

Additional details:

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills, and experience.

We offer a flexible way of working that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you.

The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

"}

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