Credit Controller

1 month ago


Lower Earley, Wokingham, United Kingdom WSH Support Office Full time
Job Title: Credit Controller/Junior Credit Controller

We are seeking a skilled Credit Controller/Junior Credit Controller to join our WSH Support Office team. As a key member of our finance function, you will play a crucial role in ensuring timely payments from our customers.

Key Responsibilities:
  • Chase overdue invoices using a confident and persuasive telephone manner
  • Negotiate with clients to maximise revenue and mitigate credit risk
  • Own accounts to ensure smooth transition from invoice to payment, including query resolution
  • Maintain accurate records
  • Improve and implement debt collection processes for overdue invoices or payments, and initiate legal proceedings if necessary
  • Work collaboratively with the team to achieve objectives
  • Identify potential risks and escalate as necessary
  • Understand client needs and payment terms
Requirements:
  • Previous experience in a customer-facing role, such as retail or customer services
  • Confident and persuasive telephone skills with a clear and concise manner
  • Strong critical thinking and decision-making skills
  • Understanding of cash flow and its importance for business
  • Basic Excel skills as a minimum
  • Basic knowledge of legal processes for debt recovery
  • Basic tax understanding (agency/principle)
What We Offer:
  • 25 days holiday (plus public holidays)
  • Enhanced pension
  • Life Assurance cover
  • Discounts available on high street shops, holidays, gyms, and cinemas
  • Wellbeing assistance
  • Hybrid working arrangements
  • Volunteering Days
  • Enhanced maternity leave
  • Secondary Carer leave
  • Wedding/Commitment day leave
  • Bespoke training & development, including apprenticeships
  • Salary £22,500 to £30,000 per annum depending on experience

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