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Senior Advisor
1 week ago
This is an exciting opportunity to join our Video team as a Senior Customer Service Advisor at Barclays Bank Plc. The successful candidate will be responsible for providing exceptional customer service while resolving more complex customer needs/requests.
The ideal candidate will have experience within a customer-facing role and be able to demonstrate strong problem-solving skills and excellent communication abilities.
Key Responsibilities- To provide customer service through various communication channels, including chat, email, and phone.
- To execute customer service requirements to resolve complex customer needs and provide personalized resolutions.
- To collaborate with teams across the bank to align and integrate customer care processes.
The working hours for this role are Monday to Sunday, 7am-11pm, with typical working hours being 9am-8pm from Monday to Friday and 9am-5pm on Saturday and Sunday.