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Senior Advisor

1 week ago


Sunderland, Sunderland, United Kingdom Barclays Bank Plc Full time
About the Role

This is an exciting opportunity to join our Video team as a Senior Customer Service Advisor at Barclays Bank Plc. The successful candidate will be responsible for providing exceptional customer service while resolving more complex customer needs/requests.

The ideal candidate will have experience within a customer-facing role and be able to demonstrate strong problem-solving skills and excellent communication abilities.

Key Responsibilities
  • To provide customer service through various communication channels, including chat, email, and phone.
  • To execute customer service requirements to resolve complex customer needs and provide personalized resolutions.
  • To collaborate with teams across the bank to align and integrate customer care processes.
Working Hours

The working hours for this role are Monday to Sunday, 7am-11pm, with typical working hours being 9am-8pm from Monday to Friday and 9am-5pm on Saturday and Sunday.