Luxury Hotel Concierge Assistant

2 days ago


Norwich, Norfolk, United Kingdom Britannia Hotels Full time

As a Luxury Hotel Concierge Assistant at Britannia Hotels, you will have the opportunity to work in an idyllic countryside location with 126 rooms.

We offer our guests luxury accommodation with a golf course, fitness centre, swimming pool, and conference and events facilities.

The estimated salary for this role is £24,000 per annum. Benefits include:

  • Career development opportunities throughout the UK
  • Significant staff discount rates when staying at one of our 60 hotels in the UK
  • 50% discount off food and drink if staying at one of our hotels
  • Friends and family hotel stay discounts
  • Reduced membership at our Leisure clubs
  • Free meals on duty (when applicable)
  • Free Uniform (if applicable to your role)
  • Up to 28 days holiday including bank holidays per annum.
  • Auto enrolment pension scheme

Your duties will include:

  • Monitoring the reception desk and dealing with Front Office duties including running the night audit report, checking-in and checking out of guests, as well as counting and balancing cash, credit cards and direct bill accounts.
  • Ensuring the safety and well-being of guests at night, maintaining the highest levels of courtesy and politeness.
  • Assisting with event setup and service.
  • Having a thorough understanding of all hotel systems and procedures and providing support as needed.
  • Being aware of weekly business in the hotel and maximizing sales opportunities for food, beverages, and rooms.

To be successful in this role, you will need to be organised, punctual and efficient with excellent communication skills.



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