Research Performance Lead
4 weeks ago
We are seeking a highly skilled and experienced Research Performance Manager to join our Account Management team. As a key member of our team, you will be responsible for ensuring retention and client satisfaction across our Mystery Shopping clients.
Key Responsibilities- Focusing on data quality, mystery shopper training, and generating reports and insights that clients can trust.
- Following best practices across the Account Management team and identifying where efficiencies and improvements in processes can be made.
- Managing several medium to large accounts within the portfolio and being responsible for its profitability, retention, and client satisfaction.
- Mentoring or guiding more junior members of the team to support their development or the needs of their clients.
- Taking an active stance in your personal development to ensure that you are continually improving your skill set.
- Ensuring QBR standards are being met and creating 'aha' moments for clients beyond simple data provision.
- Holding regular financial health on your programmes and ensuring programme health at all times.
- Modeling our Ipsos behaviours and inspiring those around you to excel for our clients.
- Experience in Market Research or Mystery Shopping to at least Research Manager level.
- Experience in running medium to large-scale research programmes.
- Experience of managing project finances and ensuring projects are delivered within budget.
- Experience in the design and implementation of processes, including evaluating them to identify ongoing improvements.
- Project management skills - managing multiple project cycles, coordinating multiple teams, and working to deadlines.
- Strong organisational skills - ability to work across multiple projects at the same time, demonstrating proactivity and flexibility.
- Proficient in Microsoft Word, Excel, and PowerPoint.
We offer an attractive basic salary and a rewards package including 25 days annual leave, a pension scheme, and a great range of flexible benefits to suit your personal needs. For roles at Research Manager level and above, we also offer private healthcare.
We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.
Ipsos is committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views.
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