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Customer Service Representative

2 months ago


Scarborough, North Yorkshire, United Kingdom Shoe Zone Retail Limited Full time

About Us

Shoe Zone Retail Limited is a dynamic and fast-paced retail environment where we strive to provide exceptional customer service and offer a wide range of high-quality footwear products.

Job Summary

We are seeking a highly motivated and enthusiastic Sales Assistant to join our team. As a Sales Assistant, you will play a key role in delivering an outstanding customer experience, providing product knowledge, and supporting the sales team to achieve sales targets.

Key Responsibilities

  • Provide exceptional customer service, responding to customer inquiries, and resolving any issues in a professional and courteous manner.
  • Assist customers in finding the right products, providing product information, and making recommendations.
  • Support the sales team in achieving sales targets, maintaining a high level of product knowledge, and staying up-to-date with new products and promotions.
  • Contribute to a positive and inclusive team environment, working collaboratively with colleagues to achieve business objectives.
  • Participate in visual merchandising, maintaining a high standard of store appearance, and ensuring that the store is well-organized and easy to navigate.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Highly motivated and enthusiastic, with a passion for delivering exceptional customer service.
  • Ability to work in a fast-paced environment, prioritizing tasks, and managing multiple responsibilities.
  • Basic product knowledge, with a willingness to learn and develop skills.
  • Flexibility to work a variety of shifts, including weekends and holidays.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A fun and supportive work environment, with a team-oriented culture.
  • The opportunity to work with a leading retailer in the footwear industry.