Customer Care Specialist
3 weeks ago
Role Overview
As a Customer Care Advisor with WED2B, you will be a pivotal part of our customer service team, providing exceptional support to our brides through various communication channels. Your primary focus will be on delivering outstanding service, ensuring all customer queries are addressed promptly and efficiently.
Key Responsibilities
- Respond to customer inquiries via phone, email, live chat, and social media
- Access multiple social media accounts to provide accurate product information and advise customers
- Process returns and refunds in accordance with established procedures
Requirements
- Excellent communication and interpersonal skills
- Good understanding of social media platforms
- Ability to work in a fast-paced environment and adapt to changing situations
What We Offer
- Comprehensive training and ongoing support
- Flexible working hours
- Opportunity to be part of a great team
Job Type
Permanent
Salary
£11.44 per hour
Hours of Work
32 hours per week, availability required over weekends and weekdays
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