Operations and Service Excellence Manager
5 days ago
We are looking for an experienced Operations and Service Excellence Manager to join our team at Omni RMS.
The ideal candidate will have a strong background in facilities management and experience leading high-profile accounts with complex service operations.
This is a senior leadership position that requires strategic thinking, excellent communication skills, and the ability to build strong relationships with clients and internal stakeholders.
The salary for this role is estimated to be around £70,000-£90,000 per annum, depending on experience.
About the Role:
- Lead the development and implementation of operational strategies to improve service quality and efficiency.
- Work closely with internal teams to ensure seamless delivery of services and identify opportunities for improvement.
- Develop and implement commercial plans to drive revenue growth and improve profitability.
- Ensure compliance with all relevant policies and procedures, including health and safety and environmental regulations.
- Provide coaching and guidance to junior staff members to help them develop their skills and knowledge.
Requirements:
- Proven track record of leadership and management experience in facilities management or a related field.
- Strong analytical and problem-solving skills, with the ability to think strategically and make informed decisions.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- A strong understanding of commercial principles and the ability to drive revenue growth.
- Able to work independently and as part of a team, with a flexible approach to working hours.
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