Operations and Service Excellence Manager

5 days ago


Bristol, Bristol, United Kingdom Omni RMS Full time

We are looking for an experienced Operations and Service Excellence Manager to join our team at Omni RMS.

The ideal candidate will have a strong background in facilities management and experience leading high-profile accounts with complex service operations.

This is a senior leadership position that requires strategic thinking, excellent communication skills, and the ability to build strong relationships with clients and internal stakeholders.

The salary for this role is estimated to be around £70,000-£90,000 per annum, depending on experience.

About the Role:

  • Lead the development and implementation of operational strategies to improve service quality and efficiency.
  • Work closely with internal teams to ensure seamless delivery of services and identify opportunities for improvement.
  • Develop and implement commercial plans to drive revenue growth and improve profitability.
  • Ensure compliance with all relevant policies and procedures, including health and safety and environmental regulations.
  • Provide coaching and guidance to junior staff members to help them develop their skills and knowledge.

Requirements:

  • Proven track record of leadership and management experience in facilities management or a related field.
  • Strong analytical and problem-solving skills, with the ability to think strategically and make informed decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • A strong understanding of commercial principles and the ability to drive revenue growth.
  • Able to work independently and as part of a team, with a flexible approach to working hours.


  • Bristol, Bristol, United Kingdom Motability Operations Limited Full time

    About the RoleWe are looking for a highly motivated Operational Excellence Specialist to join our team. This is a 12-month fixed-term contract/secondment opportunity.You will work closely with key stakeholders to identify organisational training, coaching, and communication needs. You will also establish resource requirements to manage projects and...


  • Bristol, Bristol, United Kingdom Motability Operations Ltd Full time

    About the RoleWe are seeking an exceptional Customer Service Excellence Coordinator to join our team at Motability Operations Ltd.Key ResponsibilitiesTo provide outstanding customer service and support to our clients and customersTo work collaboratively with colleagues to achieve excellent service delivery and business outcomesWhat We OfferAs a valued member...


  • Bristol, Bristol, United Kingdom AXA Group Operations Full time

    Job Title: Senior Project Manager - Delivery ExcellenceLocation: RemoteJob Type: Full-timeAbout Us: AXA Group Operations is a leading company in the insurance industry.Job Description:Key Responsibilities:Manage multiple projects involving Infrastructure Services, including storage, compute, networking, end-user computing, identity management, and cloud...


  • Bristol, Bristol, United Kingdom Amazon UK Services Ltd. Full time

    About the RoleWe are seeking an experienced Operations Excellence Manager to join our Amazon UK Services Ltd. team in Avonmouth, Bristol, or surrounding areas.Job DescriptionThis key role will involve leading a team responsible for ensuring smooth operations across our logistics network. You will be responsible for analysing and implementing changes to...


  • Bristol, Bristol, United Kingdom Ministry of Housing, Communities and Local Government Full time

    We are seeking a highly skilled Strategic Operations Manager to join our team at the Ministry of Housing, Communities and Local Government. This is an exceptional opportunity to lead corporate and administrative activities within the Planning Casework Unit (PCU), ensuring efficient decision-making processes.The successful candidate will be responsible for...


  • Bristol, Bristol, United Kingdom Western Power Full time

    About the RoleWe are seeking a highly skilled Operational Excellence Manager to join our team at Western Power.Job SummaryThe successful candidate will be responsible for developing and driving continuous improvement initiatives aligned with strategic goals within Asset Operations. This will involve delivering significant projects to achieve tangible...


  • Bristol, Bristol, United Kingdom Zellis Full time

    Job DescriptionZellis is seeking an experienced Operational Excellence Manager to lead the transformation of business units and drive future continuous improvement activities.This individual will be responsible for managing the transition of business units to new operating procedures, leading cross-functional teams, and developing process improvements to...


  • Bristol, Bristol, United Kingdom COREcruitment International Full time

    About the RoleThe Operations Manager will play a critical role in driving regional expansion and delivering operational excellence. We are seeking an experienced professional with a strong background in operations management, preferably in a fast-paced bar, club or multifaceted wet-led business.Key Requirements:Proven experience of overseeing and driving...


  • Bristol, Bristol, United Kingdom Friends Full time

    Operational Excellence ManagerFriends is seeking an Operational Excellence Manager to lead our quality management initiatives. As a key member of our team, you will be responsible for ensuring the highest level of quality in our projects and identifying areas for process improvement.About Us:We are Friends, a leading organization in the industry. We offer a...


  • Bristol, Bristol, United Kingdom Sanderson Recruitment Plc Full time

    **Job Summary:**The Head of IT Operations Excellence will be responsible for defining and developing a cutting-edge IT Service Management Strategy, ensuring top-notch standards and quality in all deliverables, and efficiently managing the IT Service Management Operational Budget. As a strategic leader, you will inspire and motivate a high-performing team to...


  • Bristol, Bristol, United Kingdom Valuation Office Agency (VOA) Full time

    Job OverviewWe are seeking a highly skilled and experienced professional to fill the role of Director of Operational Excellence. This position plays a crucial part in driving business performance across our operational services, ensuring effective delivery of our operational objectives, and implementing new ways of working to improve productivity and...


  • Bristol, Bristol, United Kingdom Greenfield IT Recruitment Full time £75,000

    About the RoleWe are seeking an experienced and strategic Operational Excellence Manager to join our team. This exciting opportunity will be focused on optimizing workflows and business processes within our organization, aiming for scalability and efficiency.Main ResponsibilitiesOwning the delivery pipeline strategically across IT development and content...


  • Bristol, Bristol, United Kingdom Culligan UK limited Full time

    Career OpportunitiesWe are currently seeking an Operational Excellence Supervisor to join our Culligan UK Limited team. This role offers the opportunity to develop your leadership skills and take on new challenges in a dynamic and supportive environment.Key Responsibilities- Oversee the daily activities within our Bristol Service Centre, ensuring operational...


  • Bristol, Bristol, United Kingdom Listers Full time

    Looking for a motivated and experienced professional to join our Aftersales team as a Service Excellence Manager. In this role, you'll be responsible for leading a team of workshop and service staff, managing budgets, and driving business growth through exceptional customer satisfaction. With a competitive salary of £60,000 - £75,000 per annum and a range...


  • Bristol, Bristol, United Kingdom University of Bristol Full time

    Role OverviewWe are looking for an experienced operational leader to join our team in Finance Services at the University of Bristol. As Deputy Head of Service Management, you will play a critical role in driving operational excellence and delivering efficient services.Your primary responsibility will be to lead, mentor, and develop a large operational team,...


  • Bristol, Bristol, United Kingdom IP-People Full time

    Job OverviewWe're looking for a highly motivated and experienced Service Delivery Management Professional to join our dynamic team at IP-People.Key Responsibilities:Manage customer relationships, identifying opportunities to improve service quality and drive business growth.Collaborate with internal teams to deliver exceptional service, ensuring timely and...


  • Bristol, Bristol, United Kingdom Matthew Clark Bibendum Full time

    About the RoleMatthew Clark Bibendum is seeking a highly skilled IT Service Excellence Manager to lead our service design and transition efforts. As part of our cross-functional team, you will collaborate with stakeholders to define requirements that align with business objectives and quality standards. Key responsibilities include managing transition...


  • Bristol, Bristol, United Kingdom Mitchells & Butlers Leisure Retail Limited Full time

    About the RoleWe are looking for an experienced Service Excellence Manager to lead our team at Miller & Carter - Bristol. As a Shift Supervisor, you will be responsible for maintaining high standards of cleanliness and safety while delivering exceptional customer service.ResponsibilitiesLead by example, demonstrating excellent customer service skills and a...


  • Bristol, Bristol, United Kingdom Northgate Vehicle Hire Limited Full time

    We are seeking a highly motivated and experienced Branch Manager to join our team at Northgate Vehicle Hire Limited. As a key member of our leadership team, you will be responsible for driving operational excellence and delivering exceptional customer experiences.Salary and BenefitsThe successful candidate will receive a competitive salary of £60,000 per...


  • Bristol, Bristol, United Kingdom Staffline Operations Full time

    About the RoleStaffline Operations is seeking a reliable and hardworking Hygiene Operative to join our team at our client's distribution center in Westerleigh, Bristol.The ideal candidate will have excellent time management skills and be able to work independently with minimal supervision. The role involves maintaining high standards of cleanliness and...