Insurance Claims Specialist
4 weeks ago
At Howden Group, we're seeking a skilled Insurance Claims Specialist to join our established Claims team. As a key member of our team, you'll be responsible for delivering a quality and efficient claims service to our clients. This is a full-time, permanent opportunity based in our Southampton office on a hybrid basis.
Key Responsibilities:
- Manage end-to-end claims processes, including investigation, evaluation, negotiation, and settlement of insurance claims
- Utilize extensive knowledge of insurance policies, coverage types, and claims procedures to accurately assess and adjudicate claims within established timelines and guidelines
- Collaborate closely with internal departments and external vendors to ensure timely and efficient resolution of claims
- Analyze claims data, identify trends, and develop strategies to mitigate risk and improve overall claims management processes
- Provide leadership, guidance, and mentoring to junior team members to cultivate a culture of excellence and accountability
- Develop and maintain positive relationships with clients, brokers, insurers, and industry partners to improve customer satisfaction and loyalty
- Stay up-to-date with industry trends, regulatory changes, and emerging technologies to drive innovation and make informed decisions
Requirements:
- Strong understanding of insurance policies, coverage types, and claims procedures
- Brokerage experience and strong client relationship management skills
- Excellent analytical, problem-solving, and decision-making skills
- Outstanding communication, negotiation, and interpersonal skills
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment
What We Offer:
A career that you define, with opportunities for growth and development. We value diversity and are looking for individuals who share our values:
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
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