Technical Program Manager

5 days ago

Bournemouth, Bournemouth, United Kingdom JP Morgan Chase Bank, National Association Full time
About the Role

We are seeking a highly skilled Technical Program Manager to join our Corporate Sector Infrastructure Platforms team at JP Morgan Chase Bank, National Association. As a Technical Program Manager, you will play a critical role in driving the successful delivery of complex technology projects and programs that align with our business goals.

Key Responsibilities
  • Project Planning and Execution: Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions.
  • Risk Management: Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum.
  • Stakeholder Management: Collaborate with cross-functional teams, including engineering, UX, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals.
  • Program Performance Analysis: Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness.
  • Agile Methodology Adoption: Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team.
  • Communication and Transition Planning: Develop and complete transition plans for internal teams to adopt ServiceNow, schedule releases for multiple simultaneous projects within our team, and create communication strategies, plans, and execute for transition activity.
  • Platform Adoption and Reporting: Come up with innovative ideas to track, report, and present platform adoption rates to ensure the project is achieving the agreed benefits.
  • Technical Solution Development: Collaborate with technical staff to ensure the solutions being developed can be easily adopted by the hundreds of teams that need to migrate.
  • Initiative Development and Execution: Drive initiatives within the team from inception, through strategic development, production to completion.
Requirements
  • Technical Program Management Experience: Experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization.
  • Stakeholder Management: Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients.
  • Technical Fluency: Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services.
  • Resource Management: Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment.
  • Analytical Reasoning: Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities.
  • Project Management Tools: Excellent knowledge of project management tools and techniques.
  • Communication and Presentation: Strong communication, written, and presentation skills.
  • Positive Attitude and Adaptability: A positive can-do attitude and ability to work under pressure with multiple teams and deadlines.
  • Attention to Detail: Ability to be in the details, as well as distill and filter the right information for the right audience.
Preferred Qualifications
  • ServiceNow Experience: ServiceNow is a huge plus - preferred not essential.

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