Alarm Response Centre Operative

4 weeks ago


County Armagh, United Kingdom Johnson Controls Full time

At Johnson Controls, we're seeking a skilled Alarm Response Centre Operative to join our team in Craigavon. As a key member of our Alarm Monitoring Centre, you'll be the first point of contact for our customers, analysing CCTV images and alarm activations to take the appropriate action.

You'll be responsible for answering incoming telephone calls in a polite and professional manner, accurately recording all events on our company database, and maintaining our customer database. If you're unable to resolve a complaint or enquiry, you'll escalate it to your Supervisor or Team Manager.

We're looking for someone with a comprehensive understanding of CCTV systems and ARC duties, who can work under pressure and be self-motivated. You'll also need to be able to prepare letters, reports, and documents in an accurate and concise manner, and communicate diplomatically and effectively both verbally and in writing.

What We Offer

  • Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts, cycle 2 work scheme, and discount on Johnson Controls security products
  • Paid Annual Leave and Holiday buy back option available
  • Full Time (40 hours per week, Monday-Friday)
  • Extensive product and on-the-job/cross-training opportunities with outstanding resources available
  • Encouraging and collaborative team environment
  • Career development through various career ladders including Customer Service
  • Dedication to safety through our Zero Harm policy
  • Access to business resource groups

How You Will Do It

In this role, you'll be interacting with live activations from customers' Security and Fire systems and liaising with Police and Fire control when needed. You'll proactively respond to CCTV/Alarm activations, including escalation and reporting, and answer intercoms and inbound telephone calls professionally, quickly, and effectively in line with company processes and procedures.



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